Jennifer Culbert
Northglenn,United States
Summary
Dedicated and compassionate holistic nurse committed to providing excellent care to patients and staff. Looking for a role to utilize proven skills in relationship building and commitment to patient satisfaction could be utilized and further developed, while sharing a vast experience to assist in supporting staff and patients. Passion for patient care and building teams through collaboration and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nurse Advice Line/Nurse Triage
Kaiser Permanente
02.2023 - Current
- Telephone triage of complex patients, provide education, act as advocate of care and disposition of patients to appropriate level care.
- Provided holistic care in virtual setting to approximately 30 patients per 8-hour day.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Provided skilled, timely and level-headed emergency response to critically ill patients.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Navigating patients through multiple care avenues.
- UBT Co-lead- participation in collaborative group to work on process improvement and team projects. Worked to improve employee engagement and satisfaction through projects and process improvements
- Participating in multiple committees regarding patient experience, work flow, and safety
Department Nurse Manager, Primary Care/Nurse Clinic/Pediatrics
Kaiser Permanente
04.2021 - 02.2023
- Served as leader for 35 direct report staff members, managed 54 total employees over 2 years, creating a well-functioning, inclusive and cohesive team.
- Obtained recognition from KP HR for significant improvement of employee engagement and satisfaction, compared company wide
- Fostered improvement in staff development, personnel training, and standards of patient care
- Fostered open communication among the team through regular team meetings, promoting collaboration and shared decision making
- Educate and mentor staff to maintain quality care and compliance.
- Review financial operations and monitor budget for departments.
- Lead hiring, termination and corrective action process for all staff working with the union to reach mutual goals.
- Assist in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
- Acted as patient advocate resolving patient care concerns and completing service recovery, coaching staff to do the same.
- Established and continuously optimized unit schedules and individual work assignments.
- Collaborated with physicians and ancillary staff to provide excellent member experience.
- Implement and monitor new policies and protocols.
Senior Lead RN, Primary Care/Nurse Clinical Liaison
Kaiser Permanente
07.2020 - 04.2021
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Assist in managing staff assignments, assigning duties and working along. side staff to provide best care for patients.
- Utilizing experience in wound care, critical care, cardiology and forensics to care for and provide resources to staff and patients.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Registered Nurse, Cardiology Department
Kaiser Permanente
09.2018 - 07.2020
- Functioned as one of two specialized Pulmonary Hypertension RN's.
- Organized and managed care of complex cardiology patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Mentor and train new staff to the department.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided skilled, timely and level-headed emergency response to critically ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Forensic Nurse Examiner
Centura Health
08.2013 - 07.2020
- Provide comprehensive assessment to patients who have experienced a sexual assault, domestic violence, or who require a medical forensic exam
- Improved case outcomes through meticulous preservation of evidence, ensuring admissibility in court cases.
- Testify in court as expert witness in matters of sexual assault, intimate partner violence, strangulation and neglect.
- Assisted law enforcement in investigations by accurately interpreting injuries related to criminal activities or suspicious circumstances.
- Contributed to positive patient experiences with sensitive bedside manner while maintaining professional boundaries as a Forensic Nurse Examiner
- Strengthened patient care by developing individualized treatment plans based on forensic findings and psychological assessments.
- Supported families during crisis situations through empathetic listening, emotional support, and guidance on available resources.
- Exceeded continuing education requirements to maintain proficiency in current best practices for forensic nursing care delivery.
Registered Nurse, Intensive Care Unit
Centura St.Anthony North Health Campus
01.2013 - 09.2018
- Providing holistic care through integration of the nursing process for variety of critically ill patients in busy ICU and Step-down unit, with ability and training to act as Charge Nurse.
- Leading advancements and education for Donor Alliance as primary liaison for the hospital.
- Educated and practicing as a preceptor for nursing students, new graduate nurses, and nurses orienting to the ICU
- Cross-trained to multiple hospital departments, including; Cardiac Cath Lab, Interventional Radiology, Cardiac Diagnostics, and Wound Care.
- Effectively managed stressors associated with working in an intensive care setting while maintaining composure under pressure.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
Child Care Health Consultant
A Child’s Touch Daycare Facility
01.2013 - Current
- Act as consultant to address needs of children ages 6 weeks to adolescents regarding safety, medication administration, immunizations and allergies.
- Educate staff on medical needs of staff and delegation training.
- Delivered engaging presentations and workshops on various health topics, fostering increased understanding among diverse audiences.
- Improved patient outcomes by developing and implementing customized health programs tailored to individual needs.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
Interim ICU Staff Educator, Intensive Care Unit
St Anthony North Health Campus
06.2017 - 01.2018
- Organize and provide education to all staff in the intensive care unit and hospital wide
- Ran skill labs, validations and mock scenarios to provide hands on learning opportunities for staff
- Create individualized educational action plans for staff and monitor progress
- Collaborate with unit managers, physicians and staff to resolve issues related to critical care
- Present various topics to all new hospital staff at Care Provider Orientation and Nurse Orientation
- Participate in multiple committees, unit-based councils and reoccurring meetings.
Registered Nurse, Intensive Care Unit
Montrose Memorial Hospital
06.2011 - 01.2013
- Charge nurse in a fast-paced rural 8 bed ICU, and 6 bed Telemetry Unit (Adjoined)
- Plan, manage and assess care, administrate medication and treatment, maintain record of codes and care on patients ranging through the lifespan, from pediatrics to geriatric
- Care for patients with a variety of conditions including, but not limited to: ventilated, organ donor candidates, post- heart catheterization, myocardial infarction, cerebrovascular accident, trauma, burn, and end of life
- Experience with: catheters and lines, medication administration, intravenous therapy, respiratory ventilation, injury assessment, organ donor process, trauma and wound therapy
- Experience with initiating, maintaining and titrating drips for cardiac medications, insulin, pressors and medications for alcohol withdrawal
- Floated to other departments in hospital: Post-partum care, Medical-Surgical, Acute Rehab Unit and Education.
Telemetry Technician, Intensive Care Unit
04.2009 - 06.2011
- Monitor up to sixteen patients at a time on telemetry monitors, communicating changes in patient status to nurses and physicians
- Interpret cardiac rhythm strips and relay information to physicians, nurses & other health care providers
- Assist with care for patients.
Education
Transformative Nurse Coaching Certificate Program - Holistic Nursing
The Nurse Coach Collective
Denver, CO08.2023
Bachelor of Science - in Nursing
Colorado Mesa University
Grand Junction, CO05.2011
Skills
- Compassion and Empathy
- Critical Care Nursing
- Staff Motivation
- Customer Relations & Service
- Process Improvement
- Teamwork and Collaboration
- Diversity awareness
- Employee Coaching and Mentoring
- Customer Relationship Management
- Customer Retention
Certification
- Advanced Cardiovascular Life Support by the American Heart Association, 03/2023
- Basic Life Support for Health care Providers (CPR/AED) by the American Heart Association, 03/2023
- Child Care Health Consultant Regional Training, 05/2016
- Donor Alliance Ambassador Training, 02/2016
- Sexual Assault Nurse Examiner: Pediatrics course, University of Colorado Colorado Springs, 05/2014
- Sexual Assault Nurse Examiner (SANE) education course, University of Colorado Colorado Springs, 08/2013
- Registered nursing license in Colorado, 07/2011
- Pediatric Advanced Life Support by the American Heart Association, 04/2015
- Applied Suicide Intervention Skills Training (ASIST), 2010
Honors And Awards
- 2023 Q4 Reputation Star
- Spotlighted by KP HR as a Rising New Leader with significant increase in staff engagement and satisfaction
- 2022 Recognition for Ethics in Action Award
- Nominated for Daisy Award- 2022, 2021, 2020, 2019
- Nominated Nurse of the Year at St. Anthony North Health Campus, 2017, 2016
- Awarded Nurse of the Year in Competency at St. Anthony North Hospital, 2014
- Graduated Cum Lade from Colorado Mesa University, 2011
Timeline
Nurse Advice Line/Nurse Triage
Kaiser Permanente
02.2023 - Current
Department Nurse Manager, Primary Care/Nurse Clinic/Pediatrics
Kaiser Permanente
04.2021 - 02.2023
Senior Lead RN, Primary Care/Nurse Clinical Liaison
Kaiser Permanente
07.2020 - 04.2021
Registered Nurse, Cardiology Department
Kaiser Permanente
09.2018 - 07.2020
Interim ICU Staff Educator, Intensive Care Unit
St Anthony North Health Campus
06.2017 - 01.2018
Forensic Nurse Examiner
Centura Health
08.2013 - 07.2020
Child Care Health Consultant
A Child’s Touch Daycare Facility
01.2013 - Current
Registered Nurse, Intensive Care Unit
Centura St.Anthony North Health Campus
01.2013 - 09.2018
Registered Nurse, Intensive Care Unit
Montrose Memorial Hospital
06.2011 - 01.2013
Telemetry Technician, Intensive Care Unit
04.2009 - 06.2011
Transformative Nurse Coaching Certificate Program - Holistic Nursing
The Nurse Coach Collective
Bachelor of Science - in Nursing
Colorado Mesa University