Jennifer Cullivan
North Attleboro,MA
Summary
Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Night Crew Stocker
Lowes Home Improvment
North Attleboro, MA
04.2022 - Current
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Updated merchandise pricing to match new values and special promotional rates.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Pre-assembled containers to be easily selected by packing associates.
- Marked stock with identification tags and labels to outline information such as storage locations
- Kept work areas neat, clean and free from debris
Premium Seating Host
The Kraft Group
Foxborough, MA
01.2017 - Current
- Greeting each guest with a warm smile and friendly greeting. Being polite and courteous at all times and being as helpful as possible.
- Answering all questions, addressing all complaints and concerns and assisting guests with all issues in a courteous, professional and effective manner.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Operator and Manager
Verizon Communications Inc
Framingham, MA
09.1997 - 09.2013
- Accessed number directories to provide relevant information to callers.
- Processed customer calls by accurately logging all pertinent information.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Gathered customer information and promptly input data into computer system.
- Connected local and long distance calls.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
Education
High School Diploma -
Carver High School
Carver, MA06.1994
Skills
- Switchboard Operations
- Professional Communication
- Call Transfers
- Greeting Customers
- Client Satisfaction
- Emergency Call Support
- Excellent Phone Demeanor
- Effective Customer Communication
- Computer Skills
- Clear Communication
- Serve Customers
- Telecommunications
Timeline
Night Crew Stocker
Lowes Home Improvment
04.2022 - Current
Premium Seating Host
The Kraft Group
01.2017 - Current
Operator and Manager
Verizon Communications Inc
09.1997 - 09.2013
High School Diploma -
Carver High School