Jennifer Cullivan
North Attleboro,MA
Summary
Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Night Crew Stocker
Lowes Home Improvment
04.2022 - Current
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Updated merchandise pricing to match new values and special promotional rates.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Pre-assembled containers to be easily selected by packing associates.
- Marked stock with identification tags and labels to outline information such as storage locations
- Kept work areas neat, clean and free from debris
Premium Seating Host
The Kraft Group
01.2017 - Current
- Greeting each guest with a warm smile and friendly greeting. Being polite and courteous at all times and being as helpful as possible.
- Answering all questions, addressing all complaints and concerns and assisting guests with all issues in a courteous, professional and effective manner.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Operator and Manager
Verizon Communications Inc
09.1997 - 09.2013
- Accessed number directories to provide relevant information to callers.
- Processed customer calls by accurately logging all pertinent information.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Gathered customer information and promptly input data into computer system.
- Connected local and long distance calls.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
Education
High School Diploma -
Carver High School
Carver, MA06.1994
Skills
- Switchboard Operations
- Professional Communication
- Call Transfers
- Greeting Customers
- Client Satisfaction
- Emergency Call Support
- Excellent Phone Demeanor
- Effective Customer Communication
- Computer Skills
- Clear Communication
- Serve Customers
- Telecommunications
Timeline
Night Crew Stocker
Lowes Home Improvment
04.2022 - Current
Premium Seating Host
The Kraft Group
01.2017 - Current
Operator and Manager
Verizon Communications Inc
09.1997 - 09.2013
High School Diploma -
Carver High School
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