Jennifer Cummings
Summary
Experienced Healthcare Leader with demonstrated success collaboratively designing, leading and implementing process improvement, team structure, coordinated delivery models, optimal patient experiences, strategic initiatives, strategic partnerships and affiliations and culture optimization in Primary Care Service Line as well as Population Health & Outpatient Care Management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinic Operations Director
Ochsner LSU Health Shreveport
05.2022 - Current
- Manage systems and relationships to ensure quality care, safety, regulatory compliance and patient satisfaction
- Determine appropriate staffing levels and interviews, hires, onboards, conducts performance reviews and works with human resources on progressive discipline of employees within practice unit(s)
- Act as practice unit liaison for system-wide information distribution and feedback
- Pubic relations, Patient experience specialist, meeting metric goals set by population health team
- Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with leadership
- Assists with growth through business planning and special projects
- Manages the physical and technology infrastructure
- Participate with Corporate Medical Director and Management Team provide consistent medical practice in an area/region
- Assisting Social Worker with Home Health and Hospice referrals and placement
- Assist in development of protocols, forms and patient hand-outs for operation of medical facility and site-based facilities
- Implements policy and protocol defined by Corporate Medical
- Performs other related duties as required
- Travel to outlining clinics for trouble shooting
- Responsible for training and developing a team comprised of a mixture of roles
- When off campus, I was readily accessible to my team or by telecommunications when needed
- Acts as a liaison with other managers in order to assess staff allocation and identify team members available for potential positions.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
National Registered Medical Assistant Clinical Instructor/medical Billing and Coding instructor/EKG Instructor
CCI-LSUS
09.2017 - 01.2023
- As a clinical instructor for the Medical Assistant program, EKG Program and Medical billing and coding program
- I teach the entire course for all mentioned above which includes: Phlebotomy, EKG, CPT/ICD10 Coding CPR/BLS-First Aid certification, Medical Insurance/Coding Inpatient/outpatient, EmergencyProcedures, Medical Procedures, Medical Charting, Medical Specialties procedures/coding, Pharmacology, Minor procedures, Medication Administration,Diagnostic Testing/coding
- I also prepare the students and administer the National Registry exam to all students.
Director of Operations
Company Clinic Of Louisiana
10.2019 - 07.2022
- I insure the implementation of occupational medicine service offerings that support the needs of local businesses and workers
- Sales and marketing to industrial companies for our clinic
- Meeting monthly sales quotas
- Public relations to maintain relationships with Safety Directors and HR Directors
- Maintains working relationships with local industries to ensure current issues are addressed and that the needs of the working community are met
- Being an Occupational Medicine Director analyzes occupation related costs and case data; reports trends and status to management
- Develops programs, guidelines, and standards for occupational service delivery that support the organization's overall strategy
- Develops major goals to support broad functional objectives
- Approves policies developed within various sub-functions and departments
- I also manage the departmental function within a broader corporate function
- I also handle all sales and marketing, Maintain clinic flow and productivity.Principal Duties And Responsibilities (Essential Functions)
- Participates with Corporate Medical Director and CORE Management Team provide consistent medical practice in an area/region
- Assists in development of protocols, forms and patient hand-outs for operation of medical facility and site based facilities
- Implements policy and protocol defined by Corporate Medical Director and CORE Management Team
- Visits job sites and interacts with site and corporate safety departments
- Sets level of medical care and quality for patients and monitors care using available data and chart reviews
- Meets with Corporate Medical Director and/or CORE Management Team about quality of care, policy, procedure and records issues and to develop best practice medical and process management protocols
- Meets with staff clinicians and ancillary support staff about practice patterns and CORE philosophy
- Responsible for input relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline for the staff
- Consults with, and provides feedback to, the CORE Management Team regarding the eligibility of the candidate(s) for hiring
- Supervises orientation and training for center medical staff, clinicians and students covering Cores standard of care, philosophy, protocols and process management, as applicable
- Participates in continuing education programs
- Conducts performance management process of clinicians with input from CORE Leadership Team
- Coaches staff and colleagues on service, performance and other job related issues, as appropriate and necessary
- Addresses staff disciplinary concerns and participates in the disciplinary action discussions
- Monitors staffs performance and determines if issue(s) have been corrected and/or if further development/ disciplinary action is necessary
- Promotes and ensures clinician and staff development and a positive and effective team environment
- Consults with Corporate Medical Director and CORE Management
- Team on recruiting activities and candidates; additional consultation as required to staff and support market-based worksite, mobile and episodic care services
- Recommends potential growth opportunities for new or existing services within CORE
- Perform other related duties as assigned.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Assistant COO/Clinical Director
CASSE Community Health
08.2021 - 05.2022
- I insure the implementation of medical service offerings that support the needs of the uninsured
- I related costs and case data; reports trends and status to management
- Staying up to date with COVID developments, protocols, safety and working with local and federal CDC organization
- Develops programs, guidelines, and standards delivery that support the organization's overall strategy
- Approves policies developed within various sub-functions and departments
- I also manage the departmental function within a broader corporate function
- Assist the COO with all operational issues and day to day functions
- I also handle all sales and marketing, Maintain clinic flow and productivity
- Sales and Marketing to raise awareness of public health provided by the clinic
- Public relations for COVID testing sites
- Participates with Corporate Medical Director and Management Team provide consistent medical practice in an area/region
- Assists in development of protocols, forms and patient hand-outs for operation of medical facility and site based facilities
- Implements policy and protocol defined by Corporate Medical Director and CORE Management Team
- Set level of medical care and quality for patients and monitors care using available data and chart reviews
- Meet with Corporate Medical Director and Management Team about quality of care, policy, procedure and records issues and to develop best practice medical and process management protocols
- Meets with staff clinicians and ancillary support staff about practice patterns
- Responsible for input relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline for the staff
- Consults with, and provides feedback to, the CORE Management Team regarding the eligibility of the candidate(s) for hiring
- Supervises orientation and training for center medical staff, clinicians and students covering standard of care, philosophy, protocols and process management, as applicable
- Participates in continuing education programs
- Coaches staff and colleagues on service, performance and other job related issues, as appropriate and necessary
- Addresses staff disciplinary concerns and participates in the disciplinary action discussions
- Monitors staffs performance and determines if issue(s) have been corrected and/or if further development/ disciplinary action is necessary
- Promotes and ensures clinician and staff development and a positive and effective team environment
- Consults with Corporate Medical Director and CORE Management Team on recruiting activities and candidates; additional consultation as required to staff and support market-based worksite, mobile and episodic care services
- Perform other related duties as assigned.
Clinic Director/Nationally Registered Medical Assistant
Willis Knighton Health Systems
07.2009 - 10.2019
- I am worked as a clinic manager for Dr Lee Watkins
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- My duties include: managing and coordinating all activities, flow and administrative duties of the clinic
- Supervising all clerical and nursing employees to ensure the clinic operates in an efficient manner, that quality care and highest quality customer service
- Oversee all billing activities, code and bill all surgeries, responsible for all patient and insurance collections and AR, purchasing, all insurance discrepancies and rejections, bank deposits, organizing any building problems and/or space management, human resources, employee evaluations, vendors, recruiting, mentoring, marketing, maximizing clinical revenue
- I also assist the nurses and physician when needed with patient care
- Prior to accepting the position with Dr
- Watkins, I was Dr
- Gina Gomez (OB/GYN) nurse
- My duties included: Provide patient education, assess patients and documented patient histories, maintained patient privacy and confidential patient information, Bed side blood glucose levels, obtaining all vital signs, collecting specimen's, perform wave testing on all patients, Post volume residuals, In/ Out caths
- Assigning all CPT/ICD-9 coding for medical office and hospital/surgical charges appropriately to our patients
- Assist physician with all exams, OB evaluations,Hospital consults, Pre-op's and Postop procedures
- I also assist in all in office and non-invasive surgeries, which include, Colposcopies, Cryo, EMB, Ablations,ESSURE, Biopsies and I/D and all minor in office procedures
- Authorize drug refills and provided detailed prescription information to pharmacies
- Clean and sterilize instruments and disposed of contaminated supplies
- Record patients' medical history, vital statistics and test results in medical records
- Skillfully performed suture removals for patients of all ages
- Administer all injections
- Retrieve and successfully address all patients' calls and concerns
- Schedule all in/outpatient surgeries and coordinate multiple physician surgical procedures,Radiology and clinical lab appointments
- I am also very efficient and knowledgeable with Electronic Medical Records and HIPPA regulations
- Perform all patient education with our new OB's and all GYN procedures'/problems
- Pharmacology administration and dispensing all injections and medications to patients, writing prescriptions for physician
- Assist patients in obtaining medical records either within our office or from another outside source.
National Registered Medical Assistant
Family Doctors
03.2000 - 07.2009
- Dr Ann Landry
- My duties included:Performing lab tests and communicating results
- Provided necessary health education training for patients
- Ordered and scheduled lab tests, x-rays, MRI,Ultrasound
- Performed all EKG's, injections, breathing treatments, ear irrigations, and physical exams
- Documented patient information obtained from interviews
- Assigning all CPT/ICD-9 coding for medical office charges appropriately to our patients
- Administered medications
- Assessed patients and documented patient histories
- Trained new staff
- Followed infection control procedures
- Maintained patient privacy and confidential patient information.Delivered specimens to lab
- Assisted doctor with surgeries and non-invasive procedures
- Authorized drug refills and provided detailed prescription information to pharmacies
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Helped physicians examine and treat patients, assisting with instruments
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Assisting Social Worker in Home health referrals and set up for patients
- Performed wave testing
- Recorded patients' medical history, vital statistics and test results in medical records
- Showed patients to examination rooms and prepared them for physician exam
- Skillfully performed suture removals for patients of all ages
- Pharmacology administration and dispensing all injections and medications to patients, writing prescriptions for physician
- Assist patients in obtaining medical records either within our office or from another outside source.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
Education
Bachelor - Healthcare Administration
University of Phoenix
12.2024
Associates - Biology
Northwestern State University
12.2016
Skills
- Population Health
- Health Equity
- Service Line Planning
- Digital Health
- Value Based Management
- Pay for Performance
- Project Management
- Physician Alignment
- Attribution
- Social Determinants Of Health
- Credentialing
- Physician Relations
- Practice Management
- Healthcare Consulting
- Medical Billing
- Performance Improvement
- Quality Improvement
- Administration
- Healthcare
- Healthcare Management
Certification
First Aid CertificationRMACCMA CertificationBLS CertificationCertified Medical AssistantCPR Certification
Timeline
Clinic Operations Director
Ochsner LSU Health Shreveport
05.2022 - Current
Assistant COO/Clinical Director
CASSE Community Health
08.2021 - 05.2022
Director of Operations
Company Clinic Of Louisiana
10.2019 - 07.2022
National Registered Medical Assistant Clinical Instructor/medical Billing and Coding instructor/EKG Instructor
CCI-LSUS
09.2017 - 01.2023
Clinic Director/Nationally Registered Medical Assistant
Willis Knighton Health Systems
07.2009 - 10.2019
National Registered Medical Assistant
Family Doctors
03.2000 - 07.2009
Bachelor - Healthcare Administration
University of Phoenix
Associates - Biology
Northwestern State University
Similar Profiles
Lauren QuartzLauren Quartz
Registered Nurse at Ochsner LSU Health ShreveportRegistered Nurse at Ochsner LSU Health Shreveport
Joshua FontenotJoshua Fontenot
Registered Nurse, Neurosurgical ICU at Ochsner LSU Health ShreveportRegistered Nurse, Neurosurgical ICU at Ochsner LSU Health Shreveport
Jamie CoxJamie Cox
Registered Nurse at Ochsner LSU Health ShreveportRegistered Nurse at Ochsner LSU Health Shreveport
Kailey PriceKailey Price
Registered Nurse, Emergency Department at Ochsner LSU Health ShreveportRegistered Nurse, Emergency Department at Ochsner LSU Health Shreveport
Kris LaBonneKris LaBonne
Clinic Operations Director at Pediatric Therapy ClinicsClinic Operations Director at Pediatric Therapy Clinics