Jennifer Curio
Albuquerque,NM
Summary
Seasoned Professional bringing demonstrated safety management and performance optimization skills gained during experience in Fast paced settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Talented Operations Manager experienced in team leadership, project management and budgeting. Looking for leadership position in Competitive workfrce with focus on maximizing team productivity, focus and efficiency.
Overview
28
28
years of professional experience
Work History
Mental Health Technician / Education Assistant
Sequoyah Adolescent Treatment Center
Albuquerque, NM
08.2021 - Current
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Teach the class when the teacher was out with a state EA license
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Charted on each patient daily.
- Counseled and mentored clients on substance use and life choices.
- Treated clients and families with respect and dignity.
CSR Driver
AmeriPride Linen CSR Driver
Albuquerque, NM
04.2017 - 08.2021
- As a CSR Driver with Ameripride my duties where to deliver Clean linen and pickup the dirties up on a scheduled route.
- I also made direct sales and brought in sales leads with new customers.
- I was responsibly for my trucks well being and also to load and unload at the end of the day.
- Delivered transcription with precise use of grammar, spelling and punctuation.
- Managed and organized all aspects of corporate and LLC based legal transactions coordinating document flow and logistical preparation for complex legal transactional closings.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
UPS Pre-Load Supervisor
Comanche Drive
Albuquerque, NM
08.2017 - 07.2018
- As a preload Supervisor my duties were to Supervisor the Union workers who preloaded the brown package trucks for deliveries.
- I would do a depth of knowledge on how to properly lift and low packages so not to get hurt.
- I also would do a PPH time on the workers which is how many packages per hours that they load.
- I would do a scan check on the workers trucks to make sure that they did not have any misloads.
- I would set up the whole preload for Saturday delivery but labeling the package trucks with the right routes and print out the load charts for the workers.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
Executive Administrative Assistant
Fairwinds Treatment Center
Rio Rancho, NM
03.2015 - 07.2017
- I was in charge of the whole front lobby which included but not limited to answering 8 phone lines and directing calls to 20-plus staff to the right department.
- Also checked in medication and notified residences that they were at the front desk.
- Also checked in mail and shipped all out going office mail.
- Faxed.
- And answered emergency calls when a resident pushed their call buttons.
- Would notified 911 that I was in a room and helped with first aide and would pull their medical information for EMTS.I kept all charts updated for more than 200 Residences.
- Would also do anything that the residents asked me to do if they needed help.
- I was the main hub and communication for the facility and residence.
- Property Manager: Warren Properties.
- Assessed needs of each client and recommended appropriate services and resources.
- Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments.
- Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
- Performed case management functions, including discharge planning, placement monitoring and crisis intervention.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
Maintenance Manager
Warren Properties
Albuquerque, NM
03.2014 - 03.2015
- Determined labor requirements to dispatch workers to construction sites.
- Inspected and reviewed projects to monitor compliance with building and safety codes.
- Managed all aspects of construction projects, including initial design, acquiring permits, submitting bids, creating budgets and overseeing field operations.
- Coordinated delivery of resources and materials such as sand, cement, bricks and construction equipment.
- Worked with vendors to develop prototype designs, material standards and costs.
- Directed personnel operations by conducting hiring, managing staff and providing training.
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Implemented systems to improve process efficiency and reduce project duration.
- Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Scheduled utility service providers according to project timelines.
- Avoided construction delays by efficiently following through with all site inspections.
Property Manager
Indian School RD NE
Albuquerque, NM
06.2012 - 02.2015
- My duties were but not limited to leasing apartment, processing paperwork, assist with file in courts-and Sheriff evictions, answering phones, walking apartments and assisting Maintenance with any property issues, process all applicants for prospective move ins and doing walk through s for move out to assess damages.
- Processing housing vouchers and inspections, process payments and clerical duties.
- Also assisted with any other duties requested of me by my Area Supervisor.
Restorative Nurse Coordinator
Retirement Ranch
Clovis, NM
01.2004 - 12.2009
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Provided crisis support and emergency care for patients.
- Supervised clinicians-in-training such as interns and new counselors.
- Assisted in coordination of mental health support services provided by care team.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Tracked progress according to goals for all interventions.
- Documented all patient information, treatment plans, and patient responses.
- Advocated for placement of patients into community-based treatment settings.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Assisted patients with therapy exercises as specified by care team.
- Provided family members with general health education and tips for patient care.
- Answered questions from patients via email, phone and in person.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Documented each patient case with updates in computer system.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Taught patients how to live within limits of capabilities and celebrated successes.
Certified Nursing Assistant
Gilmore Home Health Care
Roswell, NM
01.1999 - 12.2004
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained client medical history, including medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Retirement Ranch
Clovis, NM
01.1996 - 11.1999
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained client medical history, including medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Some College (No Degree) - CNA
Eastren New Mexico University
Roswell, NMSkills
- CNA
- Direct sales
- Sales
- Staffing
- Supervisor
- Education Assistant License
- Inventory replenishment
- Employee performance assessment
- Resource Management
- Records Management
- Client Needs Assessment
- Rehabilitation
- Emotional Support
- Client interaction
- Documentation and control
- Training and Development
- Clear oral/written communication
- Excellent multi-tasking ability
- Administrative support
Timeline
Mental Health Technician / Education Assistant
Sequoyah Adolescent Treatment Center
08.2021 - Current
UPS Pre-Load Supervisor
Comanche Drive
08.2017 - 07.2018
CSR Driver
AmeriPride Linen CSR Driver
04.2017 - 08.2021
Executive Administrative Assistant
Fairwinds Treatment Center
03.2015 - 07.2017
Maintenance Manager
Warren Properties
03.2014 - 03.2015
Property Manager
Indian School RD NE
06.2012 - 02.2015
Restorative Nurse Coordinator
Retirement Ranch
01.2004 - 12.2009
Certified Nursing Assistant
Gilmore Home Health Care
01.1999 - 12.2004
Certified Nursing Assistant
Retirement Ranch
01.1996 - 11.1999
Some College (No Degree) - CNA
Eastren New Mexico University
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