Jennifer Curkendall
Liverpool,NY
Summary
Highly motivated Business Development Specialist with extensive sales and customer facing experience. Outgoing professional with a proven track record of prospecting, closing new business, growing existing business, developing and implementing new processes, and elevating company profile within target markets.
Overview
18
18
years of professional experience
Work History
Senior Business Development Representative
Copeland Cold Chain
02.2018 - 04.2024
- Maintained relationships with existing customers by maintaining communication on a regular cadence.
- Worked with existing customers on cross-selling different products and services offered.
- Consistently built rapport through engaging conversation.
- Asked probing questions to identify pain points and which products and services to pitch.
- Made cold calls and send cold emails to prospective customers.
- Followed up on warm leads from inbound inquiries.
- Hosted product demonstrations with prospects and existing customers to learn about their business, understand their needs, and recommend appropriate products and services that can help their business.
- Created quarterly business reviews and share high level overview with key customers.
- Negotiated with customers on pricing for our products, based on their potential volume.
- Focused on identifying, assessing, and developing new business opportunities in my region, in existing and new markets.
- Increased fiscal year sales by at least 15% year over year.
- Focused on building and expanding the presence of our company and brand.
- Work with new hires and junior team members on best practices for successful business development strategies and techniques.
- Spearheaded the creation of targeted sales presentations aimed at addressing specific client needs and pain points effectively.
- Boosted customer satisfaction levels with exceptional account management skills and prompt resolution of any issues encountered during the sales process.
- Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
- Worked with multiple CRM platforms (ex: Salesforce, NetSuite, Ring Central) to ensure all customer information and customer orders are properly documented.
- Collaborated with cross-functional teams to enhance the customers’ experience with our products and services.
- Increased brand visibility and enhanced company reputation by participating in industry trade shows.
Admissions Counselor/Sales Coordinator
The Treatment Center of the Palm Beaches
06.2013 - 12.2017
- Sell appropriate treatment center programs to prospective patients by asking questions to learn their unique needs
- Explaining treatment center credentials and levels of care offered to stand out from competition
- Assist individuals and families in overcoming the obstacles of coming to treatment
- Work with family members of prospective patients by explaining benefits of the treatment program
- Communicate with empathy, while strictly following ethical guidelines and privacy laws to ensure an open and trusting relationship with prospective patients
- Assist in verification of benefits and explain financial responsibility while coordinating with Utilization Review
- Negotiate financial agreement with potential patients and/or their families to pay their insurance deductible and/or out-of-pocket expenses
- Coordinate travel arrangements with patient and treatment center
- Complete confidential assessment of each patient to assess their needs through medical/psychiatric evaluations
- Enter all patient information, including detailed notes, into patient database
- Shares pertinent information to teams as obtained from prospective patients and their families
- Work under supervision of and request assistance of Director of Admissions
- Participate in departmental, companywide, and field related meetings to improve admissions capabilities and best standards
- Work in a fast paced, professional atmosphere independently and with a team.
Server/Hostess
Cucina Del Arte
02.2012 - 06.2013
- Greet and serve customers to create an enjoyable dining experience
- Develop relationships to build a larger base of dedicated customers
- Ask customers appropriate questions to help them decide what to select and increase sales
- Promote events to bring in more customers to generate higher sales
- Use my tequila knowledge to suggest the appropriate drink for customers taste palates.
Server/Hostess
Rocco’s Taco’s & Tequila Bar
07.2010 - 12.2011
- Greet and serve customers to create an enjoyable dining experience
- Develop relationships to build a larger base of dedicated customers
- Ask customers appropriate questions to help them decide what to select and increase sales
- Promote events to bring in more customers to generate higher sales
- Use my tequila knowledge to suggest the appropriate drink for customers taste palates.
Junior Account Executive
Ignite Media Solutions
10.2009 - 06.2010
- Support Account Executives by maintaining portions of their workload and communicating statuses of their applications
- Research data using reporting tools to deliver analytics to clients
- Setup opportunities in Salesforce using information provided to me from the AE and/or client
- Submit global changes for clients needing the same change on multiple applications
- Work in a production environment by scheduling client applications and maintaining associated tasks for this application
- Check production schedule daily against what has been agreed to in the production meeting
- Also checking the schedule daily for applications being replaced and/or splitting with another and tasking to the appropriate person
- Act as a liaison fielding internal questions between departments
- Organize images and videos and posting to the FTP server for web designers
- Gather all Account Executives testing materials on a weekly basis and review and enter all this information into a master testing spreadsheet
- Take detailed notes in meetings and provide these notes to the appropriate teams
- Maintain and complete cross sell additions and changes using the Cross Sell Tool
- Prioritize and organize work based on client status, media dates, and other factors that may affect the urgency of getting an application in production.
Quality Assurance Specialist
Ignite Media Solutions
02.2009 - 09.2009
- Listen to recordings to ensure all information is being played and correct
- Check mapping to ensure everything is routed to the correct place and correct codes/items are populating
- Test websites to ensure they appeal to the eye, are grammatically correct, and requested items are ordered
- Perform assigned tasks to ensure programs are running correct
- Ask appropriate questions when problems arise to make corrections and make sure applications are running as they should be
- Work with team to be confident clients’ needs are met in marketing their products.
Sales Operations Consultant
SLT Plus
02.2007 - 09.2008
- Conduct research and develop reports
- Develop marketing plans and materials such as brochures and business cards
- Make calls to gather pre-sale information and define qualifications
- Assist in development and organization of existing and future projects
- Coordinate activities with potential and existing partners.
Bank Teller
Wachovia Bank
03.2006 - 02.2007
- Welcome customers to create an enjoyable banking experience
- Accept, deposit, and transfer large sums of money to and from the customer
- Listen to the customer to help resolve any problems/issues
- Ask appropriate questions that can help educate customers on bank services and increase sales and referrals
- Develop relationships to build a larger base of satisfied customers
- Participate in monthly Service Champion meetings to improve banking services.
Education
Bachelor of Science Degree - Marketing
Canisius College
Buffalo, NY12.2004
Skills
- Microsoft Office – Word, Excel, Power Point
- Salesforce
- Ring Central
- NetSuite
References
References available upon request.
Timeline
Senior Business Development Representative
Copeland Cold Chain
02.2018 - 04.2024
Admissions Counselor/Sales Coordinator
The Treatment Center of the Palm Beaches
06.2013 - 12.2017
Server/Hostess
Cucina Del Arte
02.2012 - 06.2013
Server/Hostess
Rocco’s Taco’s & Tequila Bar
07.2010 - 12.2011
Junior Account Executive
Ignite Media Solutions
10.2009 - 06.2010
Quality Assurance Specialist
Ignite Media Solutions
02.2009 - 09.2009
Sales Operations Consultant
SLT Plus
02.2007 - 09.2008
Bank Teller
Wachovia Bank
03.2006 - 02.2007
Bachelor of Science Degree - Marketing
Canisius College