Jennifer Currie
Napa,CA
Summary
Driven by a passion for luxury wine and hospitality, I leveraged exceptional communication and persuasive selling skills at Shadybrook Estate Winery and Sommras to enhance guest experiences and drive sales, achieving a 20% growth. A quick learner and motivated team player, I excel in Microsoft Office and wine software, fostering significant client loyalty and expanding the customer base through effective networking.
Overview
9
9
years of professional experience
Work History
Experience Manager
Sommras Winery Llc
12.2023 - Current
- Managed all tasting reservations through the initial call and email to host the experience, close sales, and sign up new club members.
- Handled all communication with wine club members and managed the wine club
- Came up with marketing material and sales strategies to attract new members
- Did quality control for our POS system and backend website for members' log-in.
- Managed event coordination, building guest list, reaching out to chefs and staff that can work events, and managing the event.
- Oversaw and managed multiple projects a the property such as lake management, landscaping projects, construction projects.
Luxury Sales Executive
Shadybrook Estate Winery
08.2022 - 12.2023
- Provided exceptional customer service by engaging with guest asking open ended questions to curate wine tasting experience to each person and sharing knowledge and passion for wine.
- Achieved sales goals and service expectations
- Created new written standard operating practices for cave.
- acted as Brand ambassador
- Instrumental in helping to create a new luxury experience.
- Handled all tours and tastings
- Packed and shipped wine from winery
- Helped with harvest party and wine club parties.
- Acted as winery representative for offsite tastings.
- Fostered long lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- helped drive traffic and referrals with outreach to concierges and drivers.
Tasting Room Supervisor
Shadybrook Estates
07.2021 - Current
- Coordinated daily workflow through task prioritization and concise scheduling.
- I am an exemplary leader in the tasting room. Leading with professionalism, showing empathy and care for each person on my team.
- Helped in interviewing, hiring and training all new staff members.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Created tasting schedule every month and managed time off requests with employees.
- Handled DTC Shipping
- Monitored Monthly sales goals and strategized ways to motivate a team to meet them.
- worked with Wine club manger to ensure wine club allocations are correct.
- Built lasting relationships with guests so they return time and time again.
- Handled monthly inventory count.
- I would do out reach to local hotels, restaurants and with drivers to help drive traffic and increase sales.
- Helped increase sales by a 20 percent growth from the last year.
- Increased employee performance through effective supervision and training.
Tasting Room Associate
Shadybrook Estate Winery
02.2021 - 07.2021
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Maintained tasting room retail area by keeping it neat and cleaned, Stocking all tasting room supplies and letting management know when we are running low on inventory.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- shared the history of the winery and our owners as well the Land and our wine makers style and approach to wine making.
- Proven track record of making and beating sales goals for month end
Concierge
The Westin Verasa Napa
06.2016 - 07.2021
- Ask questions and screen guests and match them with wine tasting experiences.
- Scheduled deliveries of flowers, gifts and other products and made reservations for Wine tasting, spa services and dining.
- Improved customer service ratings through being instrumental in helping set up itineraries that create lasting memories of Napa valley to ensure guests return time and time again.
- Networks with various wineries and transportation companies to ensure guest are well taken care of.
- Surprised and delighted when celebrating special occasions
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Server
Bank cafe and wine bar
06.2015 - 12.2016
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Provided friendly and attentive service.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front desk Agent /Mentor
Westin Verasa
7 2011 - 06.2016
- Works closely with all departments of hotel to ensure guest satisfaction comes first.
- Checks reservation for accuracy and to ensure routing is complete.
- Creates walk in reservations
- Works in Microsoft outlook and excel
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Trains and mentors New Associates
- Created training binder for new associates
- Kept all associates up to date on new policies with in the hotel
- Created and updated checklists
- Trained 10 new members of service express team.
- Would follow up with associates that may be struggling and provide extra training and motivation so they can feel confident and be Excel within the company.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used lightspeed to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
Education
Study of Wine
Court of Master Sommeliers
03.2017
Skills
- Exceptional communication skills
- Quick learner
- Persuasive Selling
- Motivated team player
- Effective in Time management
- Strong problem solver
- Self-motivated
- Active listening skills
- Luxury wine and Hospitality service expertise
- Ability to network and drive traffic and increase sales
- Efficient with Microsoft Office applications and wine direct, ship compliant and basic winery software programs and reservation calendars
Timeline
Experience Manager
Sommras Winery Llc
12.2023 - Current
Luxury Sales Executive
Shadybrook Estate Winery
08.2022 - 12.2023
Tasting Room Supervisor
Shadybrook Estates
07.2021 - Current
Tasting Room Associate
Shadybrook Estate Winery
02.2021 - 07.2021
Concierge
The Westin Verasa Napa
06.2016 - 07.2021
Server
Bank cafe and wine bar
06.2015 - 12.2016
Front desk Agent /Mentor
Westin Verasa
7 2011 - 06.2016
Study of Wine
Court of Master Sommeliers
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