Jennifer Currier
Auburn,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Resident Dining Manager
Sodexo
, United States of America
08.2019 - Current
- Monitored food quality, customer service, and cleanliness standards to ensure a positive dining experience.
- Supervised staff of 30+ employees; trained new hires on company policies and procedures.
- Maintained compliance with local health codes and sanitation regulations.
- Ensured all safety protocols were followed in the kitchen area.
- Managed daily operations including scheduling shifts, assigning tasks, and resolving disputes between staff members.
- Conducted regular staff meetings to provide updates on goals and objectives and discuss any issues or concerns.
- Evaluated employee performance through observations in the dining room or kitchen area.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Catering Manager 2
Sodexo - Hobart and William Smith College
, United States of America
10.2014 - 08.2019
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
Catering Supervisor
Sodexo - Hobart And William Smith Colleges
, United States of America
09.2012 - 10.2014
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Planned seating arrangements according to event requirements and customer preferences.
- Scheduled deliveries of food items from vendors in order to meet deadlines for upcoming events.
Supervisor
Sodexo - New York Chiropractic College
, United States of America
05.2010 - 09.2012
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 15 employees in daily operations.
Catering assistant, Server, Bartender
Ramada Geneva Lake Front Hotel
, United States of America
09.2005 - 08.2012
- Assisted in setting up and breaking down catering events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Restocked supplies when needed throughout the duration of events.
- Provided excellent customer service by interacting with guests during events.
- Maintained a safe working environment by adhering to safety protocols at all times.
Education
GED -
Union Springs High School
Union Springs, NY03.2000
Skills
- Reliable and Responsible
- Training and Onboarding
- Event Planning Knowledge
- Catering Understanding
- Customer Service
- Housekeeping
- Work Scheduling
- Money Handling
- Employee Supervision
- Event Coordination
- Portion Control
Certificates
- AllerTrain, 603841610252021, 10/25/2021, 10/25/2026
- ServSafe, 20131240, 01/08/2021, 01/08/2026
Timeline
Resident Dining Manager
Sodexo
08.2019 - Current
Catering Manager 2
Sodexo - Hobart and William Smith College
10.2014 - 08.2019
Catering Supervisor
Sodexo - Hobart And William Smith Colleges
09.2012 - 10.2014
Supervisor
Sodexo - New York Chiropractic College
05.2010 - 09.2012
Catering assistant, Server, Bartender
Ramada Geneva Lake Front Hotel
09.2005 - 08.2012
GED -
Union Springs High School