Jennifer Curtis

Work History

St. Lukes Physicians Group

2024.03 - Current

Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
Process referrals and insurance authorizations.

St. Lukes Health System

2014.12 - 2024.02

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Mayo Clinic

2009.06 - 2010.06

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

St. Lukes Health System

2001.11 - 2009.05

Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
Coordinated closely with case managers for proper financial clearance on admissions requiring pre-authorization from payers.
Assisted in training new admitting representatives, sharing best practices for successful job performance.
Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.