Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Jennifer Curtis

Overland Park,KS
Jennifer Curtis

Summary

Accomplished Medical Office Specialist with a proven track record at St. Lukes Physicians Group, excelling in HIPAA compliance and patient scheduling. Demonstrated expertise in insurance verification and a knack for fostering patient trust through empathetic communication. Achieved significant improvements in care coordination and workflow efficiency, showcasing strong multitasking and organizational skills.

Overview

23
years of professional experience

Work History

St. Lukes Physicians Group

Medical Office Specialist
03.2024 - Current

Job overview

  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Process referrals and insurance authorizations.

St. Lukes Health System

Patient Access Representative
12.2014 - 02.2024

Job overview

  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Mayo Clinic

Patient Service Representative
06.2009 - 06.2010

Job overview

  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

St. Lukes Health System

Admitting Representative
11.2001 - 05.2009

Job overview

  • Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
  • Coordinated closely with case managers for proper financial clearance on admissions requiring pre-authorization from payers.
  • Assisted in training new admitting representatives, sharing best practices for successful job performance.
  • Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
  • Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.

Education

University of Kansas
Lawrence, KS

Bachelor Of Science from Early Childhood Developments
05.1992

University Overview

Skills

  • Patient Scheduling
  • HIPAA Compliance
  • Medical Documentation
  • Insurance Verification
  • Medical Billing
  • Appointment Setting
  • Multitasking and Organization
  • Problem-Solving
  • Computer Skills
  • Phone and Email Etiquette
  • Payment collection and processing
  • s
  • Patient confidentiality
  • Medical Office Software
  • Healthcare regulations
  • Positive Attitude
  • Patient Demographics
  • Follow-up skills
  • Team Leadership
  • Understanding of medical terminology

  • Patient Registration
  • Managing patient records
  • Appointment management
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Multi-line telephone management
  • Hospitality and accommodation
  • Medical software applications
  • Customer Service
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Healthcare coding

Software

Proficient in Excel

Proficient in Microsoft 365 programs

Timeline

Medical Office Specialist
St. Lukes Physicians Group
03.2024 - Current
Patient Access Representative
St. Lukes Health System
12.2014 - 02.2024
Patient Service Representative
Mayo Clinic
06.2009 - 06.2010
Admitting Representative
St. Lukes Health System
11.2001 - 05.2009
University of Kansas
Bachelor Of Science from Early Childhood Developments

Similar Profiles

  • Judith Marini

    Judith MariniJudith Marini

    ST. LUKES NEUROLOGY ASSOCIATES at ST LUKE'S PHSYICIAN'S GROUPST. LUKES NEUROLOGY ASSOCIATES at ST LUKE'S PHSYICIAN'S GROUP

    View Profile
  • Angela Clark

    Angela ClarkAngela Clark

    IV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERIV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER

    View Profile
  • TRACIE SALAZAR

    TRACIE SALAZARTRACIE SALAZAR

    Clinic Supervisor at Baylor ST. Lukes Medical Group- OrthopedicClinic Supervisor at Baylor ST. Lukes Medical Group- Orthopedic

    View Profile
Jennifer Curtis