JENNIFER CUSTER
TIPP CITY,OH
Summary
Dynamic and forward-thinking leader with extensive experience in higher education and building impactful partnerships, committed to advancing student success. Skilled in cultivating strong relationships with educational institutions, employers, and workforce development leaders to drive transformative opportunities for students. Proficient in managing diverse stakeholders, spearheading innovative initiatives, and fostering sustainable collaborations to support student achievement and meet regional workforce demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Management Analyst
City of Dayton
04.2024 - Current
- Collaborated with cross-functional teams related to Aviation, Human Relations Council, and Clerk of Commission to develop, analyze, and coordinate the departmental budget, ensuring alignment with strategic goals, and enhancing overall financial performance of the organization.
- Conducted comprehensive data analysis on permissive tax, utilizing various analytical tools and methodologies to assess trends and patterns. Developed detailed reports that outlined key findings, implications, and actionable recommendations. Presented insights to senior management and the City Commission in clear, persuasive formats, facilitating informed decision-making. This strategic analysis and effective communication contributed to an increase of $538K in revenue for the organization.
- Oversaw the development and management of project plans, timelines, and budgets for the 2024 Dayton City Survey, analysis of the top 250 income tax withholding organizations, and RFPs for healthcare insurance carriers. Ensured timely and budget-compliant project delivery while maintaining high quality standards. Collaborated with stakeholders to gather requirements, track progress, and adjust plans as needed to meet organizational goals.
Assistant Director
Sinclair Community College
07.2023 - 04.2024
- Strategically crafted, detailed project plans delineating tasks, timelines, and milestones, orchestrating the timely completion of a diverse portfolio of projects. Achieved remarkable outcomes, including a 13% expansion in course offerings, a 9% surge in enrollment, a 6% reduction in departmental expenditure, and notable enhancements in process efficiency.
- Partnered closely with both internal and external stakeholders to meticulously define project requisites, guaranteeing seamless alignment with expectations.
- Delivered projects that not only surpassed client satisfaction but also catalyzed substantial program expansion.
- Tracked and evaluated progress across all phases of development, execution, and closure, overseeing the transition from 137 to an impressive 153 fully executed Memorandums of Understanding (MOUs).
- Assist in risk identification, assessment, and mitigation including assessing the probability and consequences of potential problems related to partnerships and/or program
development. - Performed thorough post-implementation reviews to gauge project success and pinpoint opportunities for refinement, leading to the optimization of project delivery processes. These efforts facilitated the introduction of additional educational pathways and the implementation of deliberate strategic planning initiatives, driving sustained improvement and innovation within the organization.
- Conceptualized, developed, and executed comprehensive marketing materials, leveraging innovative strategies and creative design to effectively promote products/services and enhance brand visibility.
- Directed and mentored a dynamic team of operations coordinators, fostering a collaborative and high-performance culture focused on achieving organizational objectives.
- Regularly conducted comprehensive reviews and assessments to identify any necessary adjustments or updates to our policies and procedures to maintain compliance with the latest developments and revisions in state laws, regulations, and policies relevant to higher education.
Lead Enrollment Specialist
Sinclair Community College
06.2020 - 07.2023
- Led and motivated a team of 11 project members, fostering a collaborative and high-performance work environment that achieved decrease per call time and increased call capacity resulting in a 35% increase in student interactions and customer interface.
- Organized comprehensive training sessions to empower enrollment staff with the requisite knowledge and skills essential for optimal job performance, fostering a high-performance
culture and ensuring alignment with organizational goals. - Monitored training and continuous learning for team, regularly communicating with employees on progress and compliance, resulting in 98% monthly training compliance and 7% growth in independent professional development training requests.
- Facilitated seamless collaboration among internal team members and external contributors to enhance process efficiency, refine foundational knowledge, and maximize individual student effectiveness.
- Organized and delivered comprehensive student orientation sessions, offering detailed guidance on academic programs, campus resources, financial aid opportunities, and support services.
- Performed thorough post-implementation reviews to gauge project success and pinpoint opportunities for refinement, leading to the optimization of project delivery processes.
Annual Giving and Stewardship Coordinator
Sinclair College Foundation
03.2019 - 03.2020
- Revamped and executed a dynamic employee campaign, bolstered by a strategic donor participation initiative. Developed comprehensive goals, strategies, timelines, and benchmarks aimed at acquiring, renewing, upgrading, and retaining donors. The outcome was a groundbreaking increase in participant engagement by 47%, compared to the previous year, and a projected financial upswing of $58k over 2018.
- Implemented tailored communication strategies to express gratitude for contributions and provide donors with updates on the tangible impact of their support, all while achieving a 3% reduction in departmental costs.
- Planned, organized, and facilitated the annual awards program to recognize employee donors, resulting in a 12% increase in participation and a 16% increase in income.
- Used contract negotiation, administration, and termination principles, policies, procedures, and technical requirements to build and maintain professional relationships with vendors and partners.
- Utilized knowledge of price and cost analysis to review proposals against previous history, actual and estimated expenditures to determine negotiation strategy.
- Delivered comprehensive reports and conducted in-depth data analysis, presenting emerging trends, preferences, and opportunities for improvement within stewardship initiatives to the Board of Trustees.
Executive Assistant
Sinclair Community College
11.2014 - 02.2019
- Implemented strategic financial management techniques to optimize funds through active oversight of cash in designated bank and investment accounts, yielding an impressive 97.3% increase in interest earned since 2015.
- Assisted divisional oversight in pre-award and post-award actions for a variety of complex contracts for unique services, commodities, and/or construction.
- Strategically spearhead the planning, organization, and execution of executive and board meetings, ensuring meticulous attention to every detail, ranging from agenda formulation and material distribution to the precision of minute-taking.
- Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
- Function as the primary point of contact for a diverse range of internal and external inquiries, demonstrating adeptness in managing and prioritizing communications with precision and efficiency.
- Exercise discretion and discernment in handling confidential matters, consistently upholding the highest standards of trust and professionalism in every aspect of role responsibilities.
Education
Master of Business Administration (MBA) -
Franklin University
Columbus, Ohio05.2019
Bachelor of Science -
Franklin University
Columbus, Ohio05.2017
Skills
- Relationship Building & Stakeholder Engagement
- Leadership & Vision
- Strategic Planning & Program Management
- Higher Education & Corporate Experience
- Collaboration & Teamwork
- Experiential Learning & Work-Based Learning Knowledge
- Problem-Solving & Innovation
- Project Management
- Cultural Competency & Inclusivity
Certification
Six Sigma White Belt Certification
Notary Public Commission
References
- William Boudouris, Sinclair Community College - Chief Financial Officer (Retired), 937-623-5319, jboudouris@woh.rr.com
- Charity Lomax, Sinclair Community College - Director of Enrollment Operations, 309-530-0755, charity.lomax@sinclair.edu
- Lisa Mahle-Graze, Sinclair Community College - Associate Provost, 937-829-9416, lisa.mahle-grisez@sinclair.edu
Timeline
Management Analyst
City of Dayton
04.2024 - Current
Assistant Director
Sinclair Community College
07.2023 - 04.2024
Lead Enrollment Specialist
Sinclair Community College
06.2020 - 07.2023
Annual Giving and Stewardship Coordinator
Sinclair College Foundation
03.2019 - 03.2020
Executive Assistant
Sinclair Community College
11.2014 - 02.2019
Six Sigma White Belt Certification
Notary Public Commission
Master of Business Administration (MBA) -
Franklin University
Bachelor of Science -
Franklin University
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