Jennifer Cusumano
Jacksonville,FL
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Insight Global
Jacksonville, FL
05.2024 - Current
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Matrix Providers
Greenville, SC
03.2022 - 01.2024
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Certified Medical Assistant
The Heart Center
Palm Coast, FL
05.2015 - 12.2021
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted with scheduling patient appointments and follow-up visits.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
Certified Medical Assistant
Daytona Heart Group
Daytona Beach, FL
12.2014 - 04.2015
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Certified Medical Assistant
Ormond Beach Dermatology
Ormond Beach, FL
01.2014 - 12.2014
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Certified Medical Assistant
Orthopaedic clinic of Daytona
Daytona Beach, FL
01.2013 - 07.2013
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted with scheduling patient appointments and follow-up visits.
Insurance Agent
Alternative Insurance Agency
Deltona, FL
06.2010 - 03.2012
- Advised customers on the best ways to minimize risks associated with their assets.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Insurance Agent
Realty Insurance Agency
Ormond Beach, FL
06.2007 - 09.2009
- Advised customers on the best ways to minimize risks associated with their assets.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Insurance Agent
Direct General Insurance
Holly Hill, FL
03.2002 - 06.2007
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Education
High School Diploma -
Spruce Creek Senior High
Port Orange, FL06-1990
Some College (No Degree) - Medical Assisting
Florida Technical College
Orlando, FLSkills
- Patient-focused care
- Payment Collection
- Medical Billing
- Medical Terminology
- Inventory Management
- HIPAA Compliance
Timeline
Medical Assistant
Insight Global
05.2024 - Current
Medical Assistant
Matrix Providers
03.2022 - 01.2024
Certified Medical Assistant
The Heart Center
05.2015 - 12.2021
Certified Medical Assistant
Daytona Heart Group
12.2014 - 04.2015
Certified Medical Assistant
Ormond Beach Dermatology
01.2014 - 12.2014
Certified Medical Assistant
Orthopaedic clinic of Daytona
01.2013 - 07.2013
Insurance Agent
Alternative Insurance Agency
06.2010 - 03.2012
Insurance Agent
Realty Insurance Agency
06.2007 - 09.2009
Insurance Agent
Direct General Insurance
03.2002 - 06.2007
High School Diploma -
Spruce Creek Senior High
Some College (No Degree) - Medical Assisting
Florida Technical College