Jennifer Cwiklinski
Brick
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Laurelton Veterinary Hospital. Excelled in resolving high-stress situations, enhancing customer loyalty by 30% through empathetic service and effective complaint resolution. Skilled in data entry and critical thinking, adept at managing client relations and administrative support with a flair for conflict resolution and maintaining professionalism under pressure.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Laurelton Veterinary Hospital
10.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed scheduling of surgeries and client appointments.
- Managed outstanding balance accounts.
- Handled essential coordination and supervision duties during periods without the office manager.
Education
Toms River High School South
Toms River, NJ06.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Administrative support
- Prioritization
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Multi-line phone talent
- Assertiveness
- Order fulfillment
- Recordkeeping strengths
- Account management
- Reading comprehension
- Record preparation
- Credit adjustments
Timeline
Customer Service Representative
Laurelton Veterinary Hospital
10.2015 - Current
Toms River High School South
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