Jennifer Cyphers
La Porte,IN
Summary
Dedicated medical receptionist skilled in managing high call volumes and coordinating patient schedules. Known for exceptional customer service, attention to detail, and maintaining strict HIPAA compliance to protect patient information.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Beacon Health System Memorial Hospital
08.2025 - Current
- Greeted patients and managed check-in process to ensure smooth appointment flow.
- Scheduled appointments using electronic health record (EHR) system, optimizing patient care coordination.
- Collected and verified patient information for accuracy, maintaining confidentiality and compliance with regulations.
- Assisted in insurance verification processes, improving billing accuracy and reducing claim denials.
- Responded to patient inquiries via phone and in-person, providing exceptional customer service and support.
- Collaborated with medical staff to streamline communication between departments for enhanced workflow efficiency.
- Processed patient paperwork efficiently, contributing to timely patient transitions within the healthcare system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Pre Registration
Beacon Health System Memorial Hospital
07.2023 - 08.2025
- Processed claims efficiently, ensuring timely resolution for customer inquiries.
- Assisted clients in understanding policy options and coverage details.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Guided patient through insurance coverage processes to optimize access to upcoming appointment
- Verify insurance using Experian
- Verify insurance using internet portals
- Calling patient insurance companies verifying coverage
Medical Reception / Scheduler
Beacon Health System Memorial Hospital
04.2012 - 07.2023
- Developed and maintained scheduling systems to optimize resource allocation.
- Coordinated with departments to ensure timely completion of projects and tasks.
- Managed calendar events and appointments, prioritizing urgent requests effectively.
- Analyzed scheduling data to identify trends and improve operational efficiency.
- Handled incoming calls from patients, providing information and support to enhance patient experience.
- Contacted patients to facilitate appointment rescheduling.
- Coordinated with staff to relay patients' prescription refill requests,
- Implemented systematic stockroom arrangement, focusing on fulfilling department-specific medical requirements.
- Facilitated timely distribution of supplies across departments.
- Coordinated receipt of deliveries from drivers, verifying contents against shipping documentation.
Education
High School Diploma -
Rogers High School
Michigan City, IN05-1988
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Beacon Health System Memorial Hospital
08.2025 - Current
Pre Registration
Beacon Health System Memorial Hospital
07.2023 - 08.2025
Medical Reception / Scheduler
Beacon Health System Memorial Hospital
04.2012 - 07.2023
High School Diploma -
Rogers High School