Jennifer Dabrawsky
St. Petersburg,FL
Summary
Sales Support Specialist with 20+ years in customer service and account management, proficient in handling multi-million dollar accounts. Expertise in project pricing, team organization, and sales enablement, utilizing technology to streamline operations. Demonstrated success in increasing sales and client satisfaction through process optimization and meticulous order management. Committed to delivering exceptional service and support, with strong skills in appointment scheduling and telemarketing.
Overview
23
23
years of professional experience
Work History
Appointment Setter
Fusion Growth Partners
Gulfport, FL
08.2024 - Current
- Executed high-volume outbound prospecting, completing over 100 cold calls daily.
- Scheduled and confirmed appointments using CRM software to optimize scheduling processes.
- Developed effective scripts to facilitate smoother conversations with potential clients.
- Collaborated closely with sales team to address client needs effectively.
- Maintained meticulous records of all client interactions and appointments for tracking purposes.
- Fostered strong relationships with licensed real estate agents, enhancing industry knowledge.
- Qualified leads and efficiently managed appointment logistics to bolster sales efforts.
- Maintained professionalism in difficult customer interactions, ensuring positive experiences.
Volunteer
<ul>
<li>The Literacy Council of St. Pete.</li>
<li>Organized community events to engage local residents and promote volunteer opportunities.</li>
</ul>
01.2023 - Current
- The Literacy Council of St. Pete.
- Organized community events to engage local residents and promote volunteer opportunities.
Inside Sales Representative
Contech Engineered Solutions, LLC
Pinellas Park, FL
10.2002 - 07.2022
- Managed customer accounts from prospecting to conversion, enhancing sales efficiency
- Spearheaded collaboration with diverse stakeholders, improving project coordination
- Led monthly quote reviews, ensuring conversion into sales
- Administered CRM for key accounts, optimizing business operations
- Boosted sales conversions by streamlining quote-to-sale processes.
- Enhanced material tracking accuracy by optimizing blueprint analysis.
- Ensured timely project funding by liaising effectively with accounts payable.
- Drove innovative solutions in industrial drainage system installations.
- Managed complex order shipments, maintaining meticulous oversight.
- Expedited client issue resolution, boosting satisfaction and retention rates.
Volunteer
<ul>
<li>Engaged with dogs through walking, training, and play sessions.</li>
<li>Trained dogs to improve adoptability and social skills.</li>
</ul>
01.2012 - 01.2015
- Engaged with dogs through walking, training, and play sessions.
- Trained dogs to improve adoptability and social skills.
Education
Morgantown - English & Communication
West Virginia University
Morgantown01.1999
Skills
- CRM sales enablement
- Project and account management
- Quoting and pricing strategies
- Installation oversight
- Customer service excellence
- Multitasking proficiency
- Organizational skills
- Time management
- Written and verbal communication
- Problem-solving abilities
- Active listening skills
- Team collaboration
- CRM proficiency
- McCloud expertise
- ADP knowledge
- Microsoft Teams familiarity
- Microsoft Office Suite proficiency
- Cold calling techniques
- Lead qualification processes
- Appointment scheduling strategies
- CRM management practices
- Script development for sales calls
- Sales coordination
Additional Information
- Volunteer, HUMANE SOCIETY, 01/01/12, 12/31/15
- Volunteer, LITERACY COUNCIL OF ST. PETE, 01/01/23, Present
Timeline
Appointment Setter
Fusion Growth Partners
08.2024 - Current
Volunteer
<ul>
<li>The Literacy Council of St. Pete.</li>
<li>Organized community events to engage local residents and promote volunteer opportunities.</li>
</ul>
01.2023 - Current
Volunteer
<ul>
<li>Engaged with dogs through walking, training, and play sessions.</li>
<li>Trained dogs to improve adoptability and social skills.</li>
</ul>
01.2012 - 01.2015
Inside Sales Representative
Contech Engineered Solutions, LLC
10.2002 - 07.2022
Morgantown - English & Communication
West Virginia University