Jennifer Dailey
Wausau,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Case Manager
North Central Community Action Program
Wausau , WI
03.2022 - Current
- I'm the case manager for the Wisconsin Help For Homeowners program administered by NCCAP
- Monitored client progress through regular follow-up contacts.
- I verify all required documents and ensure compliance with the program
- I request payment's on past due mortgages, taxes, electric and gas bills.
- Maintained up-to-date case records with case activity status.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
HR Assistant and Recruiter
Vonachen Services Inc
Wausau , WI
01.2021 - 03.2022
- Answers incoming calls and ensures that messages get to appropriate personnel
- Orders office supplies, stocks and maintains the supply room
- Provides administrative support to the Human Resources function that may involve supporting processes and programs in the areas of compensation/benefits, staffing/employment, employee relations, and/or training and development
- Participates in assigned divisional project teams and completes special projects as assigned
- Processes various forms related to documenting human resources activities such as new-hire, change-of-status, performance evaluations, benefits, and terminations
- May enter data into human resources information system database and run simple reports
- Responds to employment verification and reference checks requests within defined guidelines
- Assists in the development or improvement of HR processes and procedures
- Recruits for all positions for our janitorial cleaning company
- Making calls, sending emails and text messages
- Travels to accounts across Wisconsin and Michigan attends virtual and in person job fairs
- Uses multiple sources for proactive applicant flow.
Sales Support
Footlooker
Wausau , WI
02.2017 - 01.2021
- I assist our sales representatives across the country
- I validate purchase orders and help new customers setting up accounts with us
- I drop ship products from different vendors and do decorated and customized orders of all products
- Process custom art work
- I work with all different functions to ensure the customer receives their order on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
WPS Health Insurance
Wausau , WI
11.2015 - 01.2017
- I answer phone calls from veterans and providers inquiring on the status of their medical claims
- I process adjustments from denied or pending claim's
- I assist veteran's in contacting the company they are receiving medical bills in error from.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Quality Assurance Analyst
Foot Locker, Inc
Wausau , WI
03.2014 - 11.2015
- I observe and analyze telephone calls between our agents and our loyal customers
- I am responsible in making sure our agents uphold our core standards in every situation and aspect.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Worked with team members to create efficient workflows, resulting in high productivity.
Sales Associate
Pier One
Wausau , WI
01.2013 - 03.2014
- Processed an average of 50 transactions each day in a timely manner
- Answered customers' questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to differentiate and promote the company brand
- Helped customers select products that best fit their personal needs
- Assisted customers in opening a Pier one rewards credit card
- Kept the showroom clean and maintained neat, orderly product displays
- Built and maintained effective relationships with co-workers and senior management
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Customer Service
West Business Wausau
Wausau , WI
01.2010 - 10.2010
- I represented Wells Fargo modification department
- I dealt with home owners facing financial troubles in paying their mortgage, helping them find the right solution to keeping their home and making their payments.
Customer Service
Bed Bath and Beyond
Wausau , WI
03.2007 - 01.2010
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Maintained visually appealing and effective displays for the entire store
- Kept the showroom clean and maintained neat, orderly product displays
- Offered exceptional customer service to differentiate and promote the company brand
- Processed an average of 100 transactions each day in a timely manner
- Bridal registries.
Education
High school diploma or GED in General Studies -
Wausau East
01.2007
Skills
- Call Center
- Customer Support
- Sales Support
- Quality Assurance
- Office experience
- Community Outreach
- Annual Case Reviews
- Microsoft Word
- Windows
- Human Resources
- Data entry
- Sales
- Interviewing
- Recruiting
- Organizational skills
- Case Management
- HR assistant
- Quality assurance
- Cash register
- Cash handling
References
References available upon request.
Timeline
Case Manager
North Central Community Action Program
03.2022 - Current
HR Assistant and Recruiter
Vonachen Services Inc
01.2021 - 03.2022
Sales Support
Footlooker
02.2017 - 01.2021
Customer Service Representative
WPS Health Insurance
11.2015 - 01.2017
Quality Assurance Analyst
Foot Locker, Inc
03.2014 - 11.2015
Sales Associate
Pier One
01.2013 - 03.2014
Customer Service
West Business Wausau
01.2010 - 10.2010
Customer Service
Bed Bath and Beyond
03.2007 - 01.2010
High school diploma or GED in General Studies -
Wausau East
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