Jennifer Dalton
New Castle,IN
Summary
Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Edgewood Tahoe Resort
08.2023 - 03.2024
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Human Resources Manager
Republic Airways Hotel
04.2023 - 07.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment
- Motivated employees through special events and incentive programs
- Managed employee relations issues professionally, resolving conflicts efficiently while always maintaining confidentiality.
General Manager
Candlewood Suites
10.2022 - 04.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee evaluations, and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Analyzed market trends and competitor activities to create competitive advantages
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Independent Consultant/Task Force Consultant – Human Resources/General Manager
Carver Hotel Group
05.2015 - 05.2022
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Leveraged on-site observation and personal interviews to identify team and individual strengths
- Handled confidential customer business and operational information
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts
- Supported clients during periods of transition, ensuring seamless integration of new systems or policies
- Enhanced client satisfaction by providing tailored solutions to their unique business challenges
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Developed effective improvement plans in alignment with goals and specifications.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Handled confidential customer business and operational information.
- Provided expert guidance on industry trends, enabling clients to stay ahead of the competition.
Education
Bachelor of Science - General Studies
Indiana University Purdue University At Indianapolis
Skills
- Training and mentoring
- Customer Service
- Problem-Solving
- Maintaining Compliance
- Decision-Making
- Hospitality
- Guest Relations Management
- Quality Assurance
- Property Management Systems
- Employee Performance Reviews
- Business Analysis
- Staff Development
Certification
- Hilton Train the Trainer
- Marriott CHAMP Leader
Awards
2023 Edgewood Tahoe Resort Rookie of the Year (Manager)
Timeline
Human Resources Manager
Edgewood Tahoe Resort
08.2023 - 03.2024
Human Resources Manager
Republic Airways Hotel
04.2023 - 07.2023
General Manager
Candlewood Suites
10.2022 - 04.2023
Independent Consultant/Task Force Consultant – Human Resources/General Manager
Carver Hotel Group
05.2015 - 05.2022
Bachelor of Science - General Studies
Indiana University Purdue University At Indianapolis