Jennifer Damen
Wilmington,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Budget Operational Support (BOS) Safety Administrator
Thermofisher
02.2021 - Current
- Performs data entry into internal/external databases, tracking systems and PPD’s budget management system; performs system reconciliations to identify issues which may negatively impact project timelines
- Interfaces with various internal and external parties to implement projects, prepare Confidentiality Disclosure Agreements, Letters of Intent and Member Agreements based on contractual considerations, reviewing all contractual documents for accuracy, and coordinating internal and external approvals
- Oversees expenses and manages translations; ensuring budget parameters are not exceeded.
Medical Information Associate -I
PPD
12.2020 - 01.2021
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail in reference to pharmaceutical or device products
- Processes fulfillments and provides clinical trial information or after-hours on call support
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquires and interactions in the appropriate databases following organizational, client and regulatory guidelines
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed
- Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
- Works with internal and external client contacts to resolve inquiries
- As needed, research medical literature and drafts responses for such inquiries
- Provides administrative support as needed.
Claims Customer Service Rep I
Nationwide
01.2017 - 01.2018
- Assisting members filing auto claims
- Aid customers in reaching their adjusters as well as providing contact information to make for a smooth process
- Proactively joined the team newsletter, to provide department with communication of upcoming events happening across the department
- Adapting to a constantly changing environment and expectations set by leadership.
Insurance Follow-up Representative
Superior Medical Equipment, Inc.
01.2019 - 12.2020
- Responsible for physician billing
- Work with payers to resolve issues and prompt payment of claims
- Verify eligibility and benefits to ensure coverage and eligibility prior to claims submission
- Verify if precertification is required and if so, obtain the precertification for the item
- Demonstrate knowledge of HIPPA Privacy and Security Regulations by appropriately handling patient information
- Consistently ensured proper coding, sequencing of diagnoses and item codes
- Inbound and outbound calls to patients to discuss billing, process payment, answer any questions the patient or another party may have regarding account, while following HIPPA privacy guidelines.
Claims Processor
Nationwide
01.2018 - 01.2019
- Performs processing foundational and moderate functions relative to the coding and payment of claims in accordance with Claims Services Best Practices
- Handles all volume related transactions (i.e
- Towing, bulk bills and route mail)
- Maintains accurate claims and tax information
- Effectively uses all related systems such as Class, CPS, NAPS, FPS, Claim Center and others
- Provides service via telephone, facsimile, e-mail and other correspondence to claims representatives, agents, policyholders and others.
Insurance Services Rep II
Nationwide
01.2018 - 01.2019
- Assisting members filing auto and property claims
- Aid customers in reaching their adjusters as well as providing contact information to make for a smooth process
- Continue to be a part of the team newsletter, to provide department with communication of upcoming events happening across the department
- Adapting to a constantly changing environment and expectations set by leadership.
Claims Examiner
CareWorksComp
01.2016 - 01.2017
- Demonstrate excellent oral and written communication skills with both internal and external customers
- Updating and educating employers on claim status and strategy
- Build and maintain relationships with attorneys, MCO personnel, and BWC personnel
- Maintain accurate records regarding details of customer contact including claim documentation
- Investigate, coordinate and process claims to produce a plan of action that will yield the best financial outcome for the customer.
Medical Only Examiner
CareWorksComp
01.2015 - 01.2016
- Responsible for maintaining current file documentation, which coincides with the progression of the file
- Document and review all incoming medical reports for accuracy and consistency in relation to the employer’s report and the original body part that was injured
- Review necessity of medical treatment, physical therapy and medications.
HIM Specialist
CareWorksComp
01.2014 - 10.2015
- Sort documents and file accurately per established procedures, meeting productivity and quality standards
- Create medical record files by logging First Report of Injury (FROI).
Direct Data Entry (DDE) Specialist
CareWorksComp
01.2014 - 01.2015
- Proficient and accurate data entry and 10-key skills
- Review information to ensure all data elements are complete and accurate prior to transmission of medical bills.
Customer Service Technician
Dish Network
01.2013 - 01.2014
- Provide payment/billing assistance including self-serve payment solutions and explain charges on the bill
- Explain and educate about product features such as assisting customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions
- Provide detailed and thorough technical Support.
Prepared Foods Manager
Giant Eagle
01.2011 - 01.2012
- Assist in recruitment, training, retention, coaching & performance management of associates
- Prepare, maintain and track records concerning inventories to calculate gross monthly profit.
Fresh Food Manager
Wawa, Inc.
01.2008 - 01.2011
- Manage training, support the coaching and performance management of associates
- Analyze food service and beverage results and trends and prepare action plans to leverage strengths and address areas of opportunity
- Ensure execution of established safety, security, quality and store operations policies, procedures and practices
- As well as 24/7 execution of all food service menus, programs and processes including proper ordering and product handling.
Assistant Restaurant Manager
IHOP
01.2005 - 01.2007
- Develop & maintain professional functional working relationships with IHOP employees, Corporate and Regional employees, and guests
- Implement craft training program for all restaurant hourly employees to improve unit operations & guest experiences
- Assist in the recruitment, training & retention of employees
- Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit
- Ensure safety and sanitation practices are maintained per federal, state, and local regulations.
Store Manager
McDonald's
01.2004 - 01.2005
- Manage training, support the coaching and performance management of associates
- Review and analyze store financial reports to improve performance in sales, profits, shrink, labor controls and reduction
- Responsible for controlling expenses, administering payroll and quality inventory control.
Training Supervisor
McDonald's
01.2003 - 01.2004
- Preparing Managers and Crew Trainers for Management classes for six restaurants
- Making sure that all stores were up to date on current training materials.
Education
Human Resource Management -
Franklin University
Columbus, OH05.2024
Human Resource Management -
Columbus State Community College
Columbus, OH01.2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Quality Assessment
- Data Analysis
Brand Statement
Detail oriented individual focused on developing efficient processes using knowledge of recruiting, employee relations, training and development, and auditing. Efficient and well established in administrative environments that are fast-paced and challenging. Currently pursuing Bachelor of Science Degree in Human Resource Management.
Timeline
Budget Operational Support (BOS) Safety Administrator
Thermofisher
02.2021 - Current
Medical Information Associate -I
PPD
12.2020 - 01.2021
Insurance Follow-up Representative
Superior Medical Equipment, Inc.
01.2019 - 12.2020
Claims Processor
Nationwide
01.2018 - 01.2019
Insurance Services Rep II
Nationwide
01.2018 - 01.2019
Claims Customer Service Rep I
Nationwide
01.2017 - 01.2018
Claims Examiner
CareWorksComp
01.2016 - 01.2017
Medical Only Examiner
CareWorksComp
01.2015 - 01.2016
HIM Specialist
CareWorksComp
01.2014 - 10.2015
Direct Data Entry (DDE) Specialist
CareWorksComp
01.2014 - 01.2015
Customer Service Technician
Dish Network
01.2013 - 01.2014
Prepared Foods Manager
Giant Eagle
01.2011 - 01.2012
Fresh Food Manager
Wawa, Inc.
01.2008 - 01.2011
Assistant Restaurant Manager
IHOP
01.2005 - 01.2007
Store Manager
McDonald's
01.2004 - 01.2005
Training Supervisor
McDonald's
01.2003 - 01.2004
Human Resource Management -
Franklin University
Human Resource Management -
Columbus State Community College