Jennifer D'amico
York,PA
Summary
Proven track record of enhancing customer satisfaction, exemplified by consistently meeting quality goals at Walmart and improving process efficiency at Raymour & Flanigan. Skilled in relationship building and attention to detail, adept at verifying order accuracy and driving operational excellence. Achieved notable increase in team performance through effective leadership and training. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office receptionist position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Walmart
11.2021 - 11.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Csr
Raymour & Flanigan
07.2008 - 10.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Promptly responded to inquiries and requests from prospective customers
Assistant Manager
Movie Gallery
09.2006 - 05.2008
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Painter
Endurance Painting
01.2005 - 08.2006
- Followed painter's directions for product application and site cleanup.
- Prepared different paintable surfaces prior to product application.
- Cleaned brushes, rollers and [Type] equipment prior to use.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
- Smoothed and cleaned surfaces and removed wallpaper prior to painting allowing even coating of paint.
- Returned equipment and unused painting supplies to proper locations after each workday.
- Applied primers and rough coats according to painter's directions.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
Education
General
Fairfield High School
Fairfield, CA06.1990
Skills
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Relationship Building
- Attention to Detail
- Documentation And Reporting
- Verifying Order Accuracy
Timeline
Personal Shopper
Walmart
11.2021 - 11.2023
Csr
Raymour & Flanigan
07.2008 - 10.2009
Assistant Manager
Movie Gallery
09.2006 - 05.2008
Assistant Painter
Endurance Painting
01.2005 - 08.2006
General
Fairfield High School