Jennifer Dandridge
Addis,LA
Summary
Customer Service Specialist with strong leadership and training experience. Recognized for delivering exceptional service and resolving escalated support issues. Skilled in CRM systems, active listening, and multitasking, with a history of managing high volumes of inbound calls while maintaining strong customer relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Interior Design Consultant
Freelance/Self employed
Addis, LA
03.2006 - Current
- Assisted clients with property selections, consulted on style choices and colors, and coordinated subcontractors to enhance properties with custom finishes and staging for viewings
Mental Health Technician
Baton Rouge General Hospital
Baton Rouge, LA
07.2011 - 01.2026
- Delivered crisis intervention and de-escalation techniques to effectively manage patient behavior.
- Engaged patients in therapeutic activities to promote social interaction and improve overall well-being.
- Conducted regular safety checks to maintain a secure environment for patients.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Observed changes in patient behavior and reported significant findings to clinical team.
- Assisted patients with activities of daily living and monitored computerized charting.
- Maintained accurate patient records and documented care provided.
- Facilitated group sessions and trained new employees on best practices to ensure consistent care delivery.
Clinical serines representative
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
01.2006 - 07.2011
- Streamlined physician orders through effective use of medical ordering application.
- Facilitated patient admissions, ensuring smooth transitions into care.
- Maintained accurate computerized documentation while executing clerical duties in Emergency Room.
- Performed various clerical tasks in a fast-paced environment. to enhance overall department efficiency.
- Answered multi-line telephone, addressing inquiries and relaying messages efficiently.
- Managed inventory by stocking supplies to support daily operations.
Mental Health Technician
Touro Infirmary
New Orleans, LA
01.2000 - 08.2005
- Monitored patients with mental challenges to support adherence to individualized care plans.
- Conducted assessments of vital signs and supported activities of daily living.
- Documented patient information through electronic charting, ensuring accuracy and timely access for clinical staff.
- Trained new hires on procedures and best practices in patient care.
- Assisted clinical staff with clerical tasks, enhancing workflow and contributing to overall operational efficiency.
Administrative Assistant
Interim HealthCare
Metairie, LA
- Managed incoming communications and directed inquiries to enhance response efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with billing processes and insurance verification tasks.
- Typed reports and managed certifications for levels of care.
- Organized office supplies and ensured inventory levels for operations.
- Implemented filing systems for improved document retrieval and organization.
- Executed clerical duties, including filing, data entry, and document management, to streamline daily operations. as needed to support operations.
- Followed up with physicians for signatures on care documentation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Gate checker/ security
Addecco/ coke industry
New Orleans, LA
- Monitored security cameras to identify and respond to suspicious activity at airport entrances and departure gates.
- Inspected incoming and outgoing loads for accuracy and compliance.
- Coordinated with warehouse staff to enhance efficiency of gate operations.
- Documented vehicle entries and exits in the tracking system.
- Communicated with drivers regarding loading instructions and safety checks.
- Trained new staff on gate checking procedures and safety measures to ensure compliance.
- Updated database records regarding passenger information, flight schedules, gate assignments.
Education
N/a - Psychology
William Carey University
New Orleans, LA01.2003
Skills
- Mortgage field inspection
- Design consulting
- Medical terminology
- Clerical filing skills
- Customer service excellence
- Patient care support
- Intermediate computer skills
- Quick learner
- Mental health knowledge
- Psychology expertise
- CPR certification
- Management skills
- Reception duties
- Organizational abilities
- Microsoft Office proficiency
- Training and development
- Microsoft Excel expertise
- Documentation skills
- Presentation design (PowerPoint)
- Interior design knowledge
- Vital signs monitoring
- Injection administration experience
- Phlebotomy skills
- EMR systems proficiency
- Medical records management
Certification
- Medical Assistant
- Driver's License
Additional Information
I am a top talent at current job as a mental Health Tech... I always believe in giving my all on a job. I possess awesome customer and intetpersonal skills as well as flexible knowledgable good communicator and a hard working. Currently I am seeking employment
Awards
MHT team leader preceptor
Timeline
Mental Health Technician
Baton Rouge General Hospital
07.2011 - 01.2026
Interior Design Consultant
Freelance/Self employed
03.2006 - Current
Clinical serines representative
Our Lady of the Lake Regional Medical Center
01.2006 - 07.2011
Mental Health Technician
Touro Infirmary
01.2000 - 08.2005
Administrative Assistant
Interim HealthCare
Gate checker/ security
Addecco/ coke industry
N/a - Psychology
William Carey University