Jennifer Danek
Keystone Heights,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Store Manager's Assistant
Big Lots Stores, Inc.
05.2023 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Created and maintained safe and secure work environments for employees.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Assistant Store Manager
Dollar General Store
01.2021 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Receptionist Intern
Santa Fe College
01.2020 - 01.2021
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Associate of Arts - Health Services Administration
Santa Fe College
Gainesville, FL12.2023
Skills
- Cash handling
- Analytical thinking
- Performance monitoring
- Interpersonal skills
- Goal setting
- Customer relationship management
- Time management
- Staff supervision
- Coaching and mentoring
- Attention to detail
- Health and safety compliance
- Organizational skills
- Records Maintenance
- Customer Service
- Order Management
- POS Systems Operations
- Issue Resolution
- Time Management
- Staff Management
- Employee Scheduling
- Staff Supervision
- Customer Experience
- Inventory Counting
- Coaching and Mentoring
- Transaction Processing
- Store Opening and Closing
- Cash Auditing
- Pricing and Markdowns
- Stock Rotation
- Verbal and Written Communication
- New Hire Training
- Vendor Management
- Shift Scheduling
- Customer Relations
- Retail Operations
- Assignment Delegation
- Inventory Control
- Attention to Detail
- Budget Controls
- Policy Development and Enforcement
- Manage Operations
- Content Workflow
- Stock Management
- Shoplifter Detention
- Retail Effectiveness
- Mathematical Calculation and Reasoning
- Special Promotions Planning
- Records Organization and Management
- Kronos Timekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager's Assistant
Big Lots Stores, Inc.
05.2023 - Current
Assistant Store Manager
Dollar General Store
01.2021 - 05.2023
Receptionist Intern
Santa Fe College
01.2020 - 01.2021
Associate of Arts - Health Services Administration
Santa Fe College
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