JENNIFER DANELEN
Carmichael,CA
Summary
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 13 years in improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Well-known for creating positive workplace culture and high-performing teams. Resourceful with a history of success coordinating and monitoring operations. Effective leader and in the moment problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service and happy employees.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Shift Manager
Starbuck's Coffee
Carmichael, CA
06.2003 - Current
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Helped recruit and interviewed candidates for management to evaluate readiness and fit for position.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit and check payments.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Oversaw team of 3-7 employees.
Office Administrative Assistant
MCRCP
San Jose, CA
07.2005 - 11.2008
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, opened and routed incoming correspondence and deliveries.
- Managed accounts payable and receivable for office.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Assistant Bank CSR Manager
Bank Of The West, BNP Paribas
Saratoga, CA
03.1999 - 07.2003
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Welcomed, greeted and assisted guests in high-traffic store.
Education
High School Diploma -
Westmont High School
Campbell, CACertificate - Medical Insurance Billing
West Valley College
Saratoga, CACertificate - Medical Administrative Front Office
West Valley College
Saratoga, CANo Degree - Nursing Assistance
De Anza College
Cupertino, CASkills
- Team Building
- Training and mentoring
- Staff Management
- Business planning
- Critical Thinking
- Written Communication
- Good Telephone Etiquette
Certification
Medical Front Office Admin
Medical Billing and Coding
Timeline
Office Administrative Assistant
MCRCP
07.2005 - 11.2008
Shift Manager
Starbuck's Coffee
06.2003 - Current
Assistant Bank CSR Manager
Bank Of The West, BNP Paribas
03.1999 - 07.2003
High School Diploma -
Westmont High School
Certificate - Medical Insurance Billing
West Valley College
Certificate - Medical Administrative Front Office
West Valley College
No Degree - Nursing Assistance
De Anza College
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