Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Daniel

Jennifer Daniel

Patient Care Tech
Splendora,TX

Summary

Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Overview

12
12
years of professional experience

Work History

Customer Service Agent

Americe Customer Care
08.2023 - Current
  • Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller.
  • Researched issues across multiple databases to fully understand and address concerns.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.

Home Health Aide

Individual
11.2021 - 08.2024
  • Transported clients to medical appointments and to complete errands.
  • Cleaned houses, prepared meals, and laundered linens for immobile clients.
  • Administered medications in alignment with care plan and physicians' orders.
  • Guided patients through safely accessible motions and exercises to support health and mobility.
  • Delivered compassionate care and provided patients with emotional and social support.
  • Monitored patient wellbeing with periodic assessments of vital signs and intake and output levels.

Sales Service Representative

All Web Leads
02.2016 - 12.2020
  • Received incoming calls in professional and courteous manner.
  • Handled inbound and outbound customer calls and inquiries.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.
  • Served as friendly first point of contact for customer inquiries.
  • Met and exceeded daily service quality and performance goals.

Team Lead

Jack In The Box
04.2013 - 05.2017
  • Coached team members to maintain positive, friendly attitude and behaviors.
  • Provided daily direction to team members to achieve departmental goals.
  • Trained employees to follow standard work processes and learn role-specific skills.
  • Collaborated with senior leadership to share and gain insight on best practices and improve monthly goals.
  • Resolved issues ethically and with minimal conflict.

Education

High School Diploma - undefined

Spring High School
Spring, TX
05.1998

Skills

  • Conflict resolution
  • Customer service excellence
  • Time management
  • Problem resolution
  • Friendly customer service
  • Dependable

Timeline

Customer Service Agent

Americe Customer Care
08.2023 - Current

Home Health Aide

Individual
11.2021 - 08.2024

Sales Service Representative

All Web Leads
02.2016 - 12.2020

Team Lead

Jack In The Box
04.2013 - 05.2017

High School Diploma - undefined

Spring High School

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