Motivated to secure a position as a Passport Specialist for the Bureau Of Consular Affairs; eager to excel in a position that encourages professional development that would allow for advancement. With over 15 years’ of experience providing excellent customer service. Demonstrated knowledge working with customers in a timely, accurate and professional manner. Results oriented team player, seeking to join a collaborative and positive environment. Works efficiently and documents meticulously per protocol guidelines in a fast-paced setting. Known for having the ability to lead, think critically/ independently, handle pressure, maintain professional integrity, and adapt to any environment. Customer Service Skills Flexible/ Adaptable Accuracy/ Attention to detail Collaborator/ Team Player Strong Analytical Skills Effective Decision Making Effective Oral/ Written Communication Ability to learn quickly Punctual Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.