Jennifer Daniels

Maintain and Reconcile GL/DDA accounts related to Cash Vaults (Commercial and Branch cash)

Review and approve third party vendor invoices

Process Journal entries

Assist with branch cash needs

Maintain a close working relationship with Vendors and help resolve any current issues

Work with management regarding various projects/tracking/mergers

Review and update current desk procedures

Review Vendor contracts to assure invoices are accurate

Monitor several emails boxes and corresponded to internal customers

Process Claims, Branch and Commercial customer cash vault adjustments

Balance General Ledger accounts daily and make corresponding entries

Provide assistance to stores and locate teller outages

Correspond with branches to process a large number non sufficient fund items within a short deadline

Process Safe Deposit Non-post transactions, payments, past due accounts and coordinate safe deposit
boxes for drilling
Monitor and maintenance account to comply with Regulations E, Process Verification of Deposits,
Mail-in-Deposits, Travelers Checks and Reg CC Holds

Provide support to stores with general overdraft questions

Monitored (Bank Secrecy Act) Currency Transaction, Suspicious Activity Reporting, Inactive and
Dormant accounts, Stop payments, ATM balancing, ATM card ordering, Regulation D

monitoring/reporting.

Collaborate with Manager on various projects
Developed and maintained desk procedures for training

Effectively managed a high-volume of inbound and outbound customer calls.
Referred unresolved customer grievances to designated departments for further investigation.
-nitiated operations improvements to improve overall call center productivity.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Managed call center from initial start-up to full operational status.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Coordinated daily cash reconciliation at a high-volume location

Completed quarterly Vault and ATM audit
Processed customer transactions, including deposits, withdrawals, commercial cash orders
Prepared currency for shipment

-Maintenanced and added cash to ATM machine

prepared and applied postage to statement and outgoing mail.
Distributed large quantities of outgoing mail to Post Office.
Sorted all inter-office mail for distribution

Balanced teller transactions in preparation for clearing

Prepared and processed customer statements

VVerified signatures and filed business checks