Accomplished, highly-influential, people oriented leader with a proven track record of leading large-scale global programs in the areas or risk, compliance, technology and operations in the Financial Services industry. Deep expertise in building high-performing, cross-functional teams and delivering organizational vision, positive outcomes and efficiencies in challenging business cycles and highly matrixed organizational environments. A creative problem solver and critical thinker with a holistic mindset that seeks to advance an organization's growth, customer experience, risk and control environment, technology and people. Recognized as a reliable, relatable and credible first and second line leader. Consistently ranked as a Top Performer and People Leader.
Hi, I’m
Jennifer Dannehl
Parrish,FL
Summary
Overview
27
years of professional experience
1
Certification
Work History
PAYPAL
Senior Director, Risk & Compliance Program
01.2023 - Current
Job overview
- Provide leadership, direction and functional expertise to a geographically dispersed team of Risk and Compliance Experts supporting PayPal's Merchant Products, Digital Currency and Xoom business lines as well as Centralized Functions (AML, Fraud, Customer Service, Finance, HR, etc)
- Drive drive a strong risk management culture and provide risk management expertise, independent advice, and challenges to senior management
- Support day-to-day execution of PayPal's Global Risk and Compliance Program supporting First Line activities including Issue Management, Incident Management, Testing, Risk Assessment, Regulatory Change Management and Exam Management.
- Support key risk and compliance initiatives across PayPal to enhance operational and organizational efficiencies
- Build strong relationships across First, Second and Third Line of Defense teams fostering collaboration and mutual growth opportunities
- Achieved high employee satisfaction ratings, providing regular coaching, feedback and support
PAYPAL
Senior Director, Risk and Compliance Program Measurement & Technology
05.2022 - 01.2023
Job overview
- Oversaw the enterprise implementation of the ServiceNow Risk Assessment Module and updates to other ServiceNow GRC Modules in production.
- Drove the Risk Assessment Framework Program including the deployment of ServiceNow's Risk Assessment Module at PayPal and underlying methodology, policy and procedure.
- Act as Product Owner for all deployed ServiceNow GRC Modules at PayPal leveraging hybrid-Agile practices to document, prioritize and implement new functionality and enhancements
- Enhanced the quarterly Risk and Compliance Review program used to evaluation First Line of Defense effectiveness in Risk Management Activities
PAYPAL
Director, Risk and Compliance Program
04.2021 - 04.2022
Job overview
- Provide leadership, direction and functional expertise to a geographically dispersed team of Risk and Compliance Experts supporting PayPal's Centralized Functions (AML, Fraud, Customer Service, Finance, HR, etc)
- Drive the Implementation of PayPal's Global Risk and Compliance Framework Strategy supporting First Line activities including Issue Management, Incident Management, Testing, Risk Assessment, Regulatory Change Management and Exam Management
- Provide direction on all risk management matters relating to the oversight of risks and controls for critical business processes leveraging creative problem solving to garner positive outcomes
- Support key risk and compliance initiatives across the PayPal Enterprise to enhance operational and organizational efficiencies
- Build strong relationships across the First, Second and Third Line of Defense teams fostering collaboration and mutual growth opportunities
PAYPAL
Director, Global Head of Testing
01.2019 - 04.2021
Job overview
- Responsible for the Global Second Line of Defense risk-based testing program for PayPal, Inc. in order to assess and review compliance with legal, regulatory, and internal policy requirements applicable to PayPal's products and services around the glob
- Develop an Annual Risk & Compliance Testing Plan using a risk-based approach to include RCSA control testing and issue validations.
- Liaise with first line of defense testing teams and Internal Audit to ensure appropriate coverage of risks.
- Drive change through the enhancement and execution of a strong testing/monitoring program and provide risk support/consulting for key partners.
- Lead the strategy to execute 5compliance monitoring and testing requirements and create policies and procedures for consistent execution.
- Provide guidance and lead a Global team of 30+ Testing Associates responsible for executing the compliance monitoring and testing plan, ensuring execution of other assigned compliance related projects, tasks, and functions as assigned.
- Prepare and present executive briefs to internal and external partners.
PayPal
Senior Manager, Complaints Monitoring & Analysis
09.2018 - 12.2018
Job overview
- Established a Complaint Monitoring and Analysis Program in PayPal's Global Operations Organization to ensure complaints are appropriately identified, analyzed and, if appropriate, remediated
- Developed robust Complaint Reporting Dashboards and Presentations to drive product and operations enhancements aimed at reducing customer friction points
- Lead and coached a global team of 30+ employees including Project Managers, Root Cause & Tuning Analysts and Complaint Monitoring Testers.
PayPal
Senior Manager, Self-Assessment & Effectiveness
05.2014 - 09.2018
Job overview
- Responsible for leading a global team of 25+ analysts and testers to develop, implement and execute a first line risk and compliance testing program to monitor high risk transactions in Global Customer Operations.
- Execute on policies in line with all regulations within the compliance, credit, and payments industry.
- Oversee the monthly delivery of testing program results and feedback to global leaders and partners.
- Work closely with Global Risk and Compliance Leaders to ensure that high risk business processes are effectively monitored, and an appropriate assessment process is implemented for these processes.
- Foster collaborative relationships with other managers and business units across the organization to ensure excellent information flow and feedback on impacts of processes, changes and regulatory requirements.
- Provide operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
PAYPAL
Senior Manager, Operational Risk Manager
06.2013 - 05.2014
Job overview
- Responsible for leading and executing initiatives to evaluate and document current processes across multiple lines of business and functional areas in PayPal's Global Operations Organization as well as to develop recommendations to reduce risk exposure.
- Work collaboratively with management and other functional teams to proactively identify, assess, manage and mitigate operational risk.
- Develop executive level presentations to highlight efforts of Operational Risk Organization.
PayPal
Compliance Operational Excellence Senior Analyst
10.2010 - 06.2013
Job overview
- Served as primary consultant for PayPal Compliance Operations in Project and Program cross-functional teams and represent Compliance Operations voice in all Corporate Compliance driven initiatives, with focus on AML/CTF initiatives.
- Work collaboratively with management and other functional teams to define process improvement opportunities, develop and propose operational efficiencies, align stakeholder's expectations and prioritize process improvement efforts.
- Collaborated with SAE Management on implementation of scorecards for SAR testing processes.
- Liaise with Corporate Compliance AML leaders on operational issues related to Suspicious Activity reporting.
PayPal
Senior Product Manager
03.2007 - 10.2010
Job overview
Education
University of Nebraska At OmahaOmaha
B.S. Social Work
05.1995
University Overview
Skills
- 10 Years of Experience in Large Global Regulated Organization building Risk and Compliance Frameworks in both First and Second Line of Defense
- Extensive experience in partnering with and counseling senior business clients, particularly in context of rapidly changing environment
- Energetic and Highly Engaged Global People Leader managing teams of 30 employees
- Exceptional problem solver with ability to practice sound judgment
- Culture Transformation Experienced in change management and training development and design
- Strong and effective communicator able to motivate, engage teams at all levels of an organization
- Trained public speaker with the ability to clarify and simplify complex subject matter
- Policy Development Creation of Policy and Procedure documentation
Activities
Activities
- Completely Kids Guild Board Member, 2018-2021
- Teammates Mentor for Millard Public Schools, 09/01/04 - 05/31/10
- Omaha Alpha Phi Alumnae Association President, 2007-2010
- Omaha Alpha Phi Alumnae Association Treasurer, 2005-2007
Certification
Certified Regulatory Compliance Manager, American Bankers Association, Issued April 2021
Quote
The best teams are made up of a bunch of nobodies who love everybody and serve anybody, and don't care about becoming a somebody.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balancePaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Senior Director, Risk & Compliance Program
PAYPAL
01.2023 - Current
Senior Director, Risk and Compliance Program Measurement & Technology
PAYPAL
05.2022 - 01.2023
Director, Risk and Compliance Program
PAYPAL
04.2021 - 04.2022
Director, Global Head of Testing
PAYPAL
01.2019 - 04.2021
Senior Manager, Complaints Monitoring & Analysis
PayPal
09.2018 - 12.2018
Senior Manager, Self-Assessment & Effectiveness
PayPal
05.2014 - 09.2018
Senior Manager, Operational Risk Manager
PAYPAL
06.2013 - 05.2014
Compliance Operational Excellence Senior Analyst
PayPal
10.2010 - 06.2013
Senior Product Manager
PayPal
03.2007 - 10.2010
University of Nebraska At Omaha
B.S. Social Work