Jennifer Danos
Hollywood,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Reliable and hardworking event worker works autonomously or in teams to serve over 100.000 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Customer-oriented Bartender offering 35-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. creative and a teamplayer enjoying to give guests an unforgettable experience
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Spectrum Catering
Houston, TX
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Event Manager
par caterers
Minneapolis, MN
03.2023 - Current
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Maintained the tournaments high standards of customer service and quality assurance.
- Adheres to proper service,sanitation and handling of food and beverages
- coordinates food and beverage inventory
Server Manager
Rosselinnnis
Daytona Beach, FL
04.2020 - 04.2022
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
Owner Operator
tasty concepts of catering
Charlotte, NC
01.2009 - 06.2015
- Developed and implemented policies and procedures for catering operations.
- Created and maintained a budget for catering operations.
- Scheduled staff members to ensure adequate coverage of events.
- Coordinated with vendors to obtain necessary supplies and services.
- Coordinated the whole operation ,event planning,oversee preparation and execution of menus
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Set pricing structures according to market analytics and emerging trends.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Provided leadership support for team members through coaching and mentorship programs.
- Produced detailed reports on key performance indicators for internal review purposes.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Education
GED -
1st Likio Zografou
Athens Greece06.1996
Skills
- Food Preparation
- Food Service
- Payment Processing
- Suggestive Selling
- Beverage Preparation
- Food Running
- Menu Memorization
- Health Codes Compliance
- Cocktail List Development
- Inventory
- Order Management
- Extensive Spirits Knowledge
- Safe Serving Knowledge
- Responsible Alcohol Service
- Identification Verification
- Staff Management
- Ordering Procedures
- Multilingual in english,greek ,and some spanish
- Handling Difficult Customers
- Point of Sale Systems
- New Hire Training
- Creative Mixology
- Wine and Liquor Expertise
- Team Training and Development
- Organizational Ability
- Sales Expertise
- Outgoing Personality
- Able to Stand 15 Hours
- Anticipating Guest Needs
- Maintaining Glassware Stock
- Alcohol Ordering
- Engaging Personality
- Maintaining a Clean Bar
- Courteous
- Bar Service Preparation
- Outstanding Customer Service
- Cash and Credit Transactions
- Customer Service
- Service-Oriented Mindset
Certification
RosselinnnisLikioI am a certified bartender with Ramp,Ram,Tabc,Tips ,Rbs,Atap.
Timeline
Bartender
Spectrum Catering
09.2023 - Current
Event Manager
par caterers
03.2023 - Current
Server Manager
Rosselinnnis
04.2020 - 04.2022
Owner Operator
tasty concepts of catering
01.2009 - 06.2015
GED -
1st Likio Zografou
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