Jennifer Dantona
Stoneham,MA
Summary
Dedicated professional with 25+ years of experience providing customer service. Skills include natural leadership, self-starter, quickly grasp new concepts, analytical thinking and creative problem solving. Able to apply customer service concepts to all fields to improve experiences for employees and administration. Seeking more responsibility to ensure continued satisfaction and career growth.
Overview
25
25
years of professional experience
Work History
Lead Project Coordinator
CommTank, Inc.
07.2019 - 07.2024
- Led and mentored a team of 5-7 individuals for a multi-million dollar company specializing in oil tank removals, installations and remediation
- Monitored company email for potential sales leads and conducted follow ups with customers to secure new business
- Allocated sales leads to representatives based on workload and expertise, ensuring optimal resource utilization
- Managed incoming calls, entered customer information into the data base, addressed inquires, and directed calls appropriately
- Processed credit card transactions for deposits and completed work orders
- Coordinated dispatch schedules for sales and logistics, ensuring timely completion of projects
- Supported sales teams and project managers with job related tasks, including proposals, work orders, compliance documentation, billing, and reports
- Facilitated monthly interdepartmental meetings to enhance standards, consistency, and operational efficiency
- Drafted and refined customer proposals to align with business objectives
- Assisted the finance department in recovering outstanding debts owed to the company
- Collaborated with the compliance coordinator to meet state mandated deadlines, ensuring customer adherence to regulatory requirements
- Trained new administrative staff on company CRM systems, standards, policies and phone protocols
Beauty Supervisor
Victoria's Secret
07.2017 - 05.2019
- Trained new employees on company policies and service level standards
- Attended weekly management meetings and cross-communicated confidently and effectively with superiors, peers and subordinates
- Effectively analyzed relevant information for a store with a $3-4 million sales volume and prepared weekly reports presented to middle and upper management
- Opened and closed the store, balancing receipts/cash and making bank deposits
- Maintained adequate merchandise inventory and made accurate predictions about future trends, directions, and developments
- Displayed imaginative creativity in maintaining visually appealing displays
- Exhibited optimal integrity and displayed sound judgement in preventing store losses by leveraging awareness and demonstrating meticulous attention to detail
- Collaborated with team members to provide exceptional customer service
- Cordially recommended, selected and helped locate merchandise based on customer needs and desires
- Performed all sales transactions with consistent accuracy and precision
Senior Customer Service Representative
FedEx Corp
07.1999 - 06.2017
- Achieved optimal levels of personal performance and accomplishment by consistently exceeding performance goals in support of company objectives
- Displayed positive responses to customers while fielding an average of 100 service calls daily
- Reviewed customers' shipping needs and utilized a variety of analytical techniques to solve problems
- Maintained customer loyalty by displaying a cheerful disposition while providing knowledgeable and timely services for routine questions
- Displayed a high level of technical competence in utilizing Citrix, a secure networking software, deployed company wide
Education
High School Diploma -
Biddeford High School
Biddeford, MEGoogle Docs Training
Microsoft Office Training
Skills
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Critical Thinking
- Team Leadership
- Decision-Making
- Workload Management
- Customer Management
- Schedule Management
- Project Coordination
- Organizational Performance
- Task Delegation
- Project Scheduling
- Training and Development
- Sales and Marketing
- Project Management
- Attention to Detail
Timeline
Lead Project Coordinator
CommTank, Inc.
07.2019 - 07.2024
Beauty Supervisor
Victoria's Secret
07.2017 - 05.2019
Senior Customer Service Representative
FedEx Corp
07.1999 - 06.2017
High School Diploma -
Biddeford High School
Google Docs Training
Microsoft Office Training
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