Jennifer Darcangelo
Seminole,Florida
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Associate
Davidoff Of Geneva
06.2020 - Current
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
Server
The Hut Bar & Grill
03.2015 - 08.2021
- Head trainer for all new employees
- Perform multiple tasks while giving excellent service and assisting management as needed
- Maintain knowledge of current menu items and preparation methods to help with guest satisfaction
- Recommend daily specials, wine selections and desserts to guide patrons toward more profitable items
- Calculate charges, issue table checks and collect payments from customers
Front Desk Agent
Sand Pearl Hotel
08.2018 - 03.2019
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Posted charges, updated accounts and issued bills to departing guests
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
Hostess
Bonefish Grill
08.2011 - 03.2015
- Answered phones politely and promptly, accurately recording and confirming reservations
- Supported management by helping to resolve customer service and food-related issues to maintain guest satisfaction
- Monitored dining area to assess server capacity and accurately estimate wait times
- Helped restaurant staff set up small and large events to coordinate smooth execution
Education
Bachelor of Arts - Business Analytics, Construction Management
Louisiana State University
Baton Rouge, LA12.2025
Bachelor of Arts - Hospitality Management, General Business
University of South Florida
Sarasota, FL08.2020
Associate of Applied Science -
Saint Petersburg Community College
St. Petersburg, FL12.2016
Skills
- Microsoft Office/ Excel/ Outlook/ Powerpoint
- Customer service support
- Relationship building
- Strong client relations skills
- Cross-functional team collaboration
- Problem-solving
Timeline
Accounts Receivable Associate
Davidoff Of Geneva
06.2020 - Current
Front Desk Agent
Sand Pearl Hotel
08.2018 - 03.2019
Server
The Hut Bar & Grill
03.2015 - 08.2021
Hostess
Bonefish Grill
08.2011 - 03.2015
Bachelor of Arts - Business Analytics, Construction Management
Louisiana State University
Bachelor of Arts - Hospitality Management, General Business
University of South Florida
Associate of Applied Science -
Saint Petersburg Community College
Similar Profiles
Tzu Cheng ChenTzu Cheng Chen
Cybersecurity Consultant at Davidoff of GenevaCybersecurity Consultant at Davidoff of Geneva
Joshua Lingolo BonyangaJoshua Lingolo Bonyanga
Logistics Manager at Davidoff Of Geneva Benelux NVLogistics Manager at Davidoff Of Geneva Benelux NV
Scott TaylorScott Taylor
Operator at Davidoff Of GenevaOperator at Davidoff Of Geneva