Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Da Silva

Union

Summary

Strategic and accomplished retail leader with over 13 years of experience in executive management roles. Proven success in developing and executing comprehensive retail strategies to drive revenue growth, enhance guest satisfaction, and optimize operational efficiency. Adept at leading cross functional teams, fostering a culture of excellence, and leveraging market insights to stay ahead of industry trends. Demonstrated ability to deliver results in dynamic and competitive retail environments. Seeking a position where my strategic vision and operational expertise can contribute to organizational success and continued growth.

Overview

12
12
years of professional experience

Work History

Closing Team Leader

Target
01.2023 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Operations Manager

Ulta Beauty Inc.
06.2019 - 01.2023
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Cultivated an inclusive environment allowing my team to perform at peak level where everyone felt comfortable and empowered working towards the store's success.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Identified issues, analyzed information and provided solutions to problems.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Back Office Leader

Best Buy
05.2012 - 06.2019
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Recruited top talent to maximize profitability.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Customized wording of job profiles, social media techniques and website subscriptions.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Instructed senior leaders on appropriate employee corrective steps.

Education

Associate of Science - Radiologic Technology

MCCC College
West Windsor
05.2010

High School Diploma -

Park Vista Community High School
Lake Worth, FL
06.2007

Skills

  • Resiliency
  • Multitasking Abilities
  • Time Management
  • Customer Service
  • Interpersonal Communication
  • Leadership
  • Team Building
  • Analytical Skills
  • Supervision
  • Critical Thinking
  • Budgeting and Expenditures
  • Detail-Oriented

Timeline

Closing Team Leader

Target
01.2023 - Current

Operations Manager

Ulta Beauty Inc.
06.2019 - 01.2023

Back Office Leader

Best Buy
05.2012 - 06.2019

Associate of Science - Radiologic Technology

MCCC College

High School Diploma -

Park Vista Community High School

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Jennifer Da Silva