JENNIFER DASILVA

• Draft, edit and prepare legal documents under supervision of attorneys and staff.
• Prepare routine correspondence.
• Calendar deadlines in accordance with applicable rules of procedure.
• Electronically file documents with courts.
• Assist in the processing and maintenance of all electronic media including e-filings and evidence and media.
• Update case management system and notes and assist with data collection and reports.
• Maintain and file all records and reports on case activity and prepare any necessary statistical reports.
• Maintain internal case dockets and case files.
• Secure supplemental case information.
• Assist with coordination of services of process and subpoenas.
• Assist with obtaining transcripts and court records.
• Transcribe dictation as needed.
• Accompany attorneys to court and assist as required. Coordinate meetings, depositions, court appearances including space, time, place and notify all participants.
• Assist victims and witnesses.
• Generate subpoenas.
• Notarize documents.
• Arrange travel itinerary and hotel accomodations and reimbursement forms.
• Arrange conference calls and meetings.
• Responsible for all administrative activities as required.
• Perform any and all duties required.

• Answer inquiries from general public regarding judicial procedures, court appearances and trial dates.
• Examine legal documents submitted to courts for adherence to laws and court procedures.
• Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Mark and preserved exhibits introduced into evidence in court proceedings.
• Answer telephone calls, took messages and transferred calls to appropriate colleagues.
• Maintain court dockets and calendars.
• Prepare courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
• Prepare and issued court orders for probation orders, sentencing information and other actions.
• Draft professional court correspondence to facilitate legal proceedings.

• Performed case management duties for civil cases – foreclosures and mental health.
• Ensured case management orders were filed in civil cases and adhered to time standards.
• Managed Magistrate’s docket by reviewing state case reports, reviewing files, and setting cases for case management conference or trial.
• Assisted attorneys and litigants by providing case status information.

• Maintained business partnerships with entire client portfolio.
• Ensured that quality services are consistently offered at all locations.
• Collaborated with all internal departments to identify clients’ needs and implements business techniques and project management procedures to address them.
• Created proposals/quotes for potential/current clients
• Maintained social media outlets.
• Assisted with recruiting and new hire onboarding.

• Collaborated with other key personnel to determine opportunities that would advance clients' event portfolio.
• Explained and demonstrated product solutions and services in terms client could understand and relate to.
• Developed strong and long-term client relationships.
• Performed budget management duties.
• Served as day-to-day operations for hotel partners.
• Accomplishments:

- Client Service Agreement resigned 100% on managed portfolios

- Top 5 performer in Lock, Load and Sell (Upgrade Opportunities)

- Employee of the Quarter - First Quarter

• Supervised over all front office staff, including guest service representatives, guest experience coordinators, pbx, concierge, bellman and doorman.
• Fostered strong working relationships with all hotel departments.
• Maintained staff schedule to meet daily labor needs.
• Tracked labor trends and reported weekly on previous week's standards/results.
• Guest recovery.
• Responded to all guest surveys received.
• Ensured department had all necessary supplies to function.
• Recruited and trained all front office staff members.
• Addressed staff needs, concerns and suggestions regularly.
• Accomplishments:

- Improved TripAdvisor Ranking from Top 20 to Top 10 in Chicago

- Achieved Employee Satisfaction Survey 96% in 9 months

- Achieved Department Upgrade Revenue Goal for 11 months straight

- Improved Medallia Check In Friendliness scores 19%

- Improved Medallia Front Desk Helpfulness scores 16%

- Yes I Can! Certified Trainer

- Manager of the Quarter - Third Quarter 2016

• Responsible for managing admission staff.
• Handled all inquiries from hospital social workers, families, etc. that included presentations, tours and closing.
• Reviewed potential patient's medical record to determine if facility could adequately provide care.
• Ensured smooth transition from hospitals to facility.
• Built and maintain community relations.
• Performed sales and marketing campaigns in community.
• Greeted/oriented all new guests and their families to amenities and services of that the facility offered, and what to expect from the Guest Services role.
• Served as liaison between guests (and their families) and facility to address any/all concerns.
• Examined trends in data to identify systemic issues and/or improvements and present to facility management.
• Responsible for monthly customer service points training for entire facility.
• Accomplishments:

- Won Symphony Post-Acute Network "High Note" Hospitality (Feb 2015)

- Lead the development of the Guest Services Program

• Supervised over 150 front desk staff.
• Fostered strong working relationships with all hotel departments.
• Maintained staff schedule to meet daily labor needs.
• Ensured all front desk employees are trained in and are comfortable with policies and procedures.
• Assisted in guest-related problem solving.
• Addressed staff needs, concerns and suggestions when risen.
• Served as channel of communication between employees and senior management (Vice President/Director).

• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Served as liaison for employees and Human Resources.
• Compiled and calculated payroll for more than 150 staff members.
• Assisted Front Desk management team with operational duties.
• Provided welcomed greeting upon guest arrival.
• Ensured method of payment (cash/credit card) was collected.
• Provided accurate information in regard to any guest's concerns.
• Resolved any guest issues in professional manner while maintaining service standards.
• Offered sincere departure upon checkout.
• Collected impertinent marketing data.
• Enrolled guests into MGM Resorts loyalty program.

• Arranged appropriate travel, visas, agendas, necessary contacts and country information.
• Maintained and coordinated clinical director's vacation, day-to-day meetings and travel schedules.
• Served as liaison between clinical director and other psychologists/psychiatrists.
• Maintained inventory for multiple office locations.
• Handled accounts for day-to-day operations.
• Completed payroll for staff members.
• Scheduled psychological evaluations of foster child children for multiple doctors in multiple offices.
• Managed administrative staff members.
• Designed electronic file systems and maintained electronic and paper files.
• Received and screened high volume of internal and external communications, including email and mail.
• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.