JENNIFER DA SILVA
Summary
Dedicated and customer-focused professional with a passion for helping others and ensuring positive experiences. Skilled in providing excellent customer service, maintaining safety and security, and handling fast-paced environments with professionalism. Strong communication and problem-solving abilities, with experience in hospitality, security, and service roles. Seeking an opportunity to contribute to a team-oriented environment while assisting and supporting others.
Overview
3
3
years of professional experience
Work History
Security Officer
Boston Children Hospital
09.2024 - Current
- Monitor hospital premises to ensure the safety and security of patients, staff, and visitors.
- Respond swiftly to medical emergencies, security incidents, and disturbances with professionalism and efficiency.
- Collaborate with healthcare personnel to enforce hospital security policies and maintain a safe environment.
- Provide patient and visitor assistance, ensuring a welcoming and secure atmosphere.
Security PT
Northeast
05.2024 - 09.2024
- Conducted routine patrols, monitored security cameras, and responded to incidents in a timely manner.
- Investigated security breaches and documented detailed reports for compliance and follow-up.
- Assisted in emergency evacuations and ensured all safety protocols were followed.
Concierge
Juve Apartments
01.2024 - 04.2024
- Managed front desk security, verifying visitor credentials and maintaining building access control.
- Monitored surveillance cameras and reported any suspicious activity to security personnel.
- Provided excellent customer service while maintaining safety regulations for residents and guests.
Front Desk Associate
Harvard Athletics
09.2023 - 01.2024
- Ensured a secure and welcoming environment for guests, managing access to athletic facilities.
- Streamlined check-in processes and enforced safety procedures for visitors.
- Provided administrative support and coordinated front desk operations.
Mental Health Worker
HRI Hospital
Brookline, US
05.2023 - 09.2023
- Provided direct support to patients in a mental health facility, ensuring a secure and therapeutic environment.
- Assisted in crisis intervention and de-escalation to prevent conflicts and ensure patient safety.
- Worked closely with nurses and therapists to implement individualized treatment plans.
Hostess
Estrogen Tapas
South End
02.2022 - 11.2022
- Maintained a secure front-of-house operation, managing guest flow and reservations.
- Assisted in monitoring restaurant security by coordinating with staff on crowd control.
- Provided a welcoming experience while ensuring compliance with safety protocols.
Education
Criminal Justice -
Fisher College
12.2022
High School Diploma - Harvard Med Science Program, Big Brother Big Sister Mentor 2.0 Program
Edward M Kennedy Health Careers
06.2021
Skills
Hospital & Security Operations
Hospital Security & Safety Procedures
Emergency Response & Crisis Management
De-escalation & Conflict Resolution
Surveillance Monitoring & CCTV Operation
Customer Service & Front Desk Security
Visitor & Patient Assistance
Access Control & ID Verification
Incident Reporting & Documentation
Communication & Interpersonal Skills
Technical & Certifications
First Aid & CPR Training
Time Management & Task Prioritization
Computer Literacy (Google Suite, MS Office)
Timeline
Security Officer
Boston Children Hospital
09.2024 - Current
Security PT
Northeast
05.2024 - 09.2024
Concierge
Juve Apartments
01.2024 - 04.2024
Front Desk Associate
Harvard Athletics
09.2023 - 01.2024
Mental Health Worker
HRI Hospital
05.2023 - 09.2023
Hostess
Estrogen Tapas
02.2022 - 11.2022
Criminal Justice -
Fisher College
High School Diploma - Harvard Med Science Program, Big Brother Big Sister Mentor 2.0 Program
Edward M Kennedy Health Careers