Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER DAVERSA

HYDE PARK,NY

Summary

Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

25
25
years of professional experience

Work History

Payroll Clerk

Rondout Electric Inc
02.2016 - Current
  • Conducted verifications of employment including hours worked, pay adjustments and posting information onto designated records
  • Manage employee records in a timely manner, including new hires, terminations, and salary changes
  • Prepare all payroll authorizations for any staff changes to be processed including new hires, separations, promotions, title changes, schedule changes, promotions, and schedule changes
  • Maintains accurate and up-to-date human resource files, records, and documentation
  • Submit weekly payroll taxes, garnishments and 401(k) contributions to the company’s online payment system
  • Process weekly payroll taxes and ensure timely payment
  • Prepare certified payroll reports in accordance with NYS DOL
  • Maintained payroll information by calculating, collecting, and entering data.
  • Back- up support for Accounts Payable
  • Tracked employee vacation, sick and personal time.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and401k data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.

Customer Service Representative

Adams Fairacre Farms
10.2000 - Current
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, ledgers and computers
  • Demonstrated attention to detail while counting money during opening/closing procedures
  • Prepared bank deposits by compiling data from cashiers, verifying, balancing receipts, sending cash, checks and other forms of payment to banks
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Made daily cash deposits to company bank.
  • Performed accurate balancing of all receipts and transactions.
  • Effectively managing daily emails and print orders and distributing them to the correct department

Education

Associate in Arts (A.A.) - Business Management Human Resource Management

Eastern Gateway Community College
Steubenville, OH
05.2023

Certification - Bookkeeping

Dutchess Community College
Poughkeepsie, NY
05.2020

Skills

  • Human resources support
  • Garnishment oversight
  • Data privacy awareness
  • Employee record administration
  • Effective task organization
  • Experienced with MS Office tools
  • Sage300 construction and Real estate
  • Effective written communication
  • Adaptable Mindset
  • Payroll administration
  • Accurate data entry
  • Accounts payable
  • Advanced Excel skills
  • Calendar management
  • Inventory control for office supplies

Timeline

Payroll Clerk

Rondout Electric Inc
02.2016 - Current

Customer Service Representative

Adams Fairacre Farms
10.2000 - Current

Certification - Bookkeeping

Dutchess Community College

Associate in Arts (A.A.) - Business Management Human Resource Management

Eastern Gateway Community College

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