Jennifer Davidson
Jacksonville
Summary
At the City Of Jacksonville Office Of General Counsel, I led as a 911 Communications Supervisor, enhancing service delivery through teamwork and excellence. My leadership saw the implementation of a computer-aided dispatch system, boosting dispatch accuracy. Skilled in emergency management and critical decision-making, I fostered vital interdepartmental collaborations, significantly improving emergency response times.
Empathetic and decisive professional with aptitude for high-pressure situations and commitment to public safety. Possesses strong understanding of emergency response protocols and demonstrates proficiency in communication and problem-solving. Dedicated to ensuring efficient and effective coordination, contributing to safety and well-being of community.
Overview
9
9
years of professional experience
Work History
911 Communications Supervisor
City Of Jacksonville Office Of General Counsel
09.2015 - Current
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
- Established a culture of continuous learning through professional development opportunities for staff members.
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
General -
North Pulaksi High School
Jacksonville, AR05.1996
Skills
- Radio communications
- Incident command
- Emergency management
- Critical Decision-making
- Dispatch protocols
- Teamwork
- Time management
- Problem-solving
- Prioritizing situations
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Situational awareness
- Computer-aided dispatching
- CPR and first aid
- NCIC database
- Public safety telecommunicator (PST)
- Providing clear directions
- Radio frequencies monitoring
- Data entry
- Safety protocols
- Police and fire procedures
- Confidentiality understanding
- First aid knowledge
- Map reading skills
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Computer literacy
- Emergency medical dispatch (EMD)
- Information gathering
- Documentation
- Information intake
- Professionalism
- Good judgment
- Public safety telecommunicator
- Crisis intervention
- Technical understanding
- Information relay
- Call management
- Telephone etiquette
- Problem-solving aptitude
Timeline
911 Communications Supervisor
City Of Jacksonville Office Of General Counsel
09.2015 - Current
General -
North Pulaksi High School
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