Jennifer Davidson
San Antonio,Texas
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in changing business needs.
Overview
17
17
years of professional experience
Work History
Account Manager
Professional Enrollment Concepts
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Conducted quarterly audit reviews with major accounts to assess satisfaction and data improvements.
Group Health Specialist
Cuellar & Associates
06.2021 - 03.2022
- Responsible for identifying sales opportunities for insurance plans and overseeing a portfolio of clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Legal Intake Specialist
Mark Whitehead & Associates
04.2021 - 05.2021
- Receive and qualify new prospective clients for the firm. Responsible for managing the processing and onboarding of new clients while evaluating incoming streams of claims of said potential clients, both on the phone and in person.
Communications 911 Operator
San Antonio Police Department
02.2018 - 04.2021
- Manage the general public in emergency procedures, while enforcing Texas penal code. Converse with multiple individuals on a daily basis, ensuring their full safety and security is met while directing police officers to possible, and probable crimes in progress. Perform all properties of NCIC, TCIC, CJIS systems.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
Communications 911 Operator
Val Verde County Sheriff’s Department
11.2015 - 12.2016
- 911 Operator answering telephone calls from the public regarding emergencies requiring a police presence and relaying information to first responders.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
Security Forces Security Response Patrol Leader
United States Air Force
03.2010 - 05.2013
- Patrolled the installation, searched vehicles and all other installation areas to detect and deter enemy combatants. Apprehend suspects when needed, handled written citations and, issue plus turn in of assigned weapons.
- Conducted thorough investigations for reported incidents, accurately documenting findings in detailed reports for further action.
- Assisted in resolving disputes between citizens through effective communication techniques and conflict resolution skills.
- Remained up-to-date on current crime trends affecting the community through continuous training and professional development opportunities offered by the department.
- Boosted officer safety by adhering to department policies, procedures, and regulations during all patrol activities.
Security Forces Security Response Patrolman
United States Air Force
08.2008 - 03.2010
- Responded to any acts committed or alarms set off involving protection level 1-4 resources and provided base security.
- Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
- Ensured a visible police presence within the community by engaging in foot patrols and interacting with residents.
- Participated in training exercises to enhance professional skills, maintain physical fitness and stay current on departmental policies and procedures.
- Enforced traffic laws through routine stops, issuing citations or warnings as appropriate based on observed violations.
- Reduced crime rates by collaborating with fellow officers on targeted enforcement operations.
Education
Bachelor of Arts - Social & Criminal Justice
Ashford University
San Diego, CA01.2017
Skills
- Client relations
- Account oversight
- Issue resolution
- Project management
- Database management
- Teamwork and collaboration
- Verbal and written communication
- Dependable and responsible
- Microsoft powerpoint, excel, and Word
- Audit management
Timeline
Account Manager
Professional Enrollment Concepts
03.2022 - Current
Group Health Specialist
Cuellar & Associates
06.2021 - 03.2022
Legal Intake Specialist
Mark Whitehead & Associates
04.2021 - 05.2021
Communications 911 Operator
San Antonio Police Department
02.2018 - 04.2021
Communications 911 Operator
Val Verde County Sheriff’s Department
11.2015 - 12.2016
Security Forces Security Response Patrol Leader
United States Air Force
03.2010 - 05.2013
Security Forces Security Response Patrolman
United States Air Force
08.2008 - 03.2010
Bachelor of Arts - Social & Criminal Justice
Ashford University
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