Jennifer Davis

• Determined the needs, goals and eligibility for the program of 8-12 families and individuals facing evictions each week.
• Acted as a liaison between the tenants and landlords to determine the best course of action to assist the tenants
• Worked one on one with tenants to develop personalized action plans and budgets to help them create new habits that will enable them to stay stably housed moving forward
• Provided support and referral assistance regarding appropriate social service agencies and community programs
• Actively maintained all client files to make sure all necessary documentation is available for reports and audits
• Continuously researched and added new resource partners to the resource list counselors pull from to provide the tenants
• Maintained and made modifications to all forms required by the program as needed.
• Facilitated programs mandatory Housing Stability and Financial Capabilities workshop via Zoom.

Assignment – Housing Opportunities Made Equal of Virginia, Inc

Housing Stability Intake Coordinator (October 2019 – April 2020)

• Received program inquiries via voicemail and online
• Screened and completed the intake application, Informed tenants of the next steps of the process, and registered them for the housing stability workshops
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Created the intake workflow, and developed the initial spreadsheet layout to capture all necessary information
• Provided quality customer service by responding to all customer inquiries in a professional, efficient, timely and courteous manner
• Captured all pertinent demographic information to ensure ability to provide accurate information for reports
• Advised participants regarding other supportive services
• Provided weekly update on call volume and pending assessments

Assignment – MGC LAW – Runner (Sept 2019 – Oct 2019)

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scanned and loaded documents onto servers
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Kept office neat and tidy

Assignment – Sephora (Sept 2019)

• Assisted with relocating a stores merchandise from old location to new location over the course of a weekend.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed 30 plus appointments for 4 veterinarians each day.
• Maintained 250 plus patient records by obtaining, recording and updating personal and financial information
• Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
• Obtain patient history, educate clients on heartworm and flea preventative options
• Organized, maintained and updated information in computer databases.
• Processed end of day, end of month and end of year reports
• Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately
• Collected payments for services and goods provided, processed transactions and updated relevant records.
• Sorted, received, and distributed mail correspondence between personnel.