Business-minded professional tackling any job task with gusto and precision. Determined Customer Service Specialist delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Jennifer Davis
Customer Service Specialist
Powhatan,AR
Summary
Overview
6
years of professional experience
Work History
Dollar TreeOakdale, LA
Store Manager
02.2021 - 11.2023
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
TelefloraParagould, AR
Customer Support Specialist
01.2018 - 01.2021
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Investigated customer complaints regarding product quality or service rendered.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected, analyzed and reported on data for use in operational planning.
- Responded quickly to customer inquiries, needs and problems.
- Maintained positive working relationship with fellow staff and management.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Education
Rivercrest High SchoolWilson, AR
High School Diploma
05-2003
University Overview
- Future Business Leaders of America Member, 2003
- Completed Medical Terminology Course
- Completed Anatomy Course
Skills
- Project Management
- Payroll Management
- Store Operations Oversight
- Customer Service Management
- Loss Prevention
- Operations Management
- Shift Scheduling
- Supply Ordering
- Retail Inventory Management
- Employee Training
- Team Leadership
- Employee Supervision and Motivation
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Payment Processing
- Quality Assurance
- Sales Support
- Product Knowledge
- Complaint Resolution
- Call Management
- Inbound and Outbound Calling
- Documentation
- Problem-Solving Abilities
- Critical Thinking
- Call Center Operations
- Report Transcription
- Client Relations
- Medical Terminology Knowledge
- Staff Training
- Call Triaging
- Multi-Task Management
- Retail Sales Customer Service
- High-Energy Attitude
- Store Maintenance
References
References
References available upon request.Timeline
Store Manager
Dollar Tree
02.2021 - 11.2023
Customer Support Specialist
Teleflora
01.2018 - 01.2021
Rivercrest High School
High School Diploma
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