Jennifer Davis

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Company Overview: At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined
• Be visible and accessible in the department- to motivate, answer associate questions, and drive associate engagement
• Manage Business results – Track and measure, business results, associate productivity and department staffing and scheduling to ensure your team meets departmental objectives
• Ensure reward and recognition programs are executed for associates
• Customer concern resolution & executive response – investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries and performing all tasks in accordance with applicable policies and laws
• At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined

• As an manager my duties were sales expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines
• Drives sales in assigned areas
• Ensures compliance with Company and legal policies, procedures, and regulations for a Facility
• Ensures membership growth
• Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required
• Manages Facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, Professional Services, Tire and Battery Center, Jewelry, and Photo), including ensuring asset protection, inventory control, Member service, safety, and compliance in each area as part of daily assigned duties and communicating with other Managers and Associates about Facility operations, merchandising, and Company direction
• Models enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards
• Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality
• Provides supervision and development opportunities for Associates
• Works as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information

In my manager role at Sport Authority it included dailt functions for:

Hiring and training new employees

Creating schedules for employees

Overseeing inventory levels and reordering merchandise as needed

Keeping the store clean and organized

Assisting customers with questions or concerns

Handling returns and exchanges

Processing payments and maintaining cash drawers

Promoting sales and running special promotions or events

Balancing the store’s budget

completing paperwork and ordering supplies as needed

Analyzing sales data to help make decisions about stocking levels and merchandise mix

Training new employees and supporting existing staff

Overseeing loss prevention efforts and security procedures

Maintaining store appearance and organization

Responding to customer inquiries and complaints

Coordinating with store personnel, including buyers, visual merchandisers, and maintenance staff

overseeing stock inventory levels and reordering merchandise as needed

Planning marketing initiatives and developing relationships with local sports teams or leagues

Evaluating staff performance and taking disciplinary action as needed

Researching competitors’ products, prices, and policies

• Exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management; Demonstrate the ability to effectively lead train and peers
• Able to work a flexible schedule
• Deliver Easy Sales and Service
• Provide peer coaching and training on selling skills and new technologies
• Ensure an inviting environment for the customers by maintaining a neat and clean department
• Ensure profitable sales and achievement of goals
• Adhere to all company policies procedures and safety standards
• Perform other related duties as assigned

• The ability to lead and motivate a team
• Excellent communication and 'people' skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• The ability to understand and analyze sales figures
• Sound business sense
• An understanding of retail laws, security and health and safety
• I was responsible for activities such as merchandising, stock availability, profit protection, sales, profitability, and account analysis, forecasting and general day-to-day management in the department