Jennifer Davis
Upper Chichester,PA
Summary
Dynamic professional with a proven track record at The Home Depot, enhancing customer service standards and streamlining checkout operations. Expertise in data analysis and project management has led to significant improvements in team efficiency and customer satisfaction. Skilled in training and quality improvement, contributing to operational excellence and compliance. Career goals include leveraging this experience to drive impactful changes in future leadership roles.
Overview
24
24
years of professional experience
Work History
Head Cashier
The Home Depot
Concordville, PA
03.2024 - Current
- Head cashier at The Home Depot is responsible for overseeing cashier operations, ensuring smooth and efficient customer checkout, and maintaining high customer service standards
- Team leadership and supervision: Supervise and train cashiers to maintain excellent service
- Create cashier schedules and manage break rotations
- Provide coaching and support to team members to improve performance
- Customer service: Address customer inquiries and resolve payment issues
- Handle escalations and process refunds, exchanges, or returns
- Ensure a positive shopping experience by addressing customer concerns promptly
- Cash management and accountability: Monitor cash drawers to ensure proper handling of cash, credit, and other payments
- Prepare daily cash reports and reconcile transactions
- Ensure compliance with company cash-handling policies
- Checkout operations: Monitor checkout lines to ensure minimal wait times
- Assist with self-checkout operations and troubleshoot technical issues
- Ensure cashiers follow correct procedures for discounts, promotions, and sales events
- Compliance and safety: Enforce Home Depot policies, including loss prevention procedures
- Maintain a clean and organized checkout area
- Ensure adherence to health and safety regulations
- Collaboration with other departments: Work with department managers to coordinate checkout processes during peak hours
- Assist in storewide efforts such as special sales events or inventory management tasks
- The role requires strong leadership, communication, and problem-solving skills, along with experience in retail or cash management environments
Retention Designation Completion Manager
The American College
Bryn Mawr, PA
01.2005 - 10.2013
- Managed digital marketing campaigns for The American College, overseeing strategy development, execution, and performance analysis
- Utilized advanced analytics to optimize campaign performance and drive continuous improvement
- Developed and implemented strategies to increase brand awareness and drive student enrollment collaborated with internal teams to ensure alignment of marketing initiatives with organizational objectives
- Responsible for the entire Professional Education Department to assess and continually improve the quality of customer services department
Assistant Property Manager
Robert Wise & Company
05.2004 - 05.2005
- Assisted in the management of residential properties, maintaining constant communication with residents, vendors, and corporate headquarters
- Generated and issued all phases of work order requests, inspections of property's and bid proposals
Installation Supervisor
Caleco Coin Automated Laundry Company
07.2002 - 02.2003
- Responsibility for seven crewmembers, payroll duties, scheduling three delivery trucks daily
- Contacting customers on a daily basis to expedite the work order
- Utilized resources to provide directions (maps) for the crews, and dispatched special technicians to assist on certain job
- Worked in conjunction with Union employees and became educated in codes and procedures
- Held departmental awareness sessions
- Reviewed and consulted on hiring new employees
- Traveled to several locations to complete estimates of contracts to ensure seamless delivery
Clerical Accounting Assistant
Cushman & Wakefield
Essington, PA
06.2000 - 09.2000
- Performed projects for the controllers of
- Assisted in monthly closing of General Ledger
- Updated billing information by extracting lease data for multi-year tenants
- Performed other administrative tasks as directed
Education
Bachelor of Science - Project Management, Designation Completion, Risk Management
The American College
Bryn Mawr, PA05-2001
Bachelors of Science - Business Administration
Rosemont College
Bryn Mawr, PA05-2001
Bachelor of Science - Accounting
Rosemont College
Bryn Mawr, PA05-2001
Skills
- Data Entry
- Time Management
- Customer Service training and Maintenance
- Statistics and Analysis
- Live Chat Platform
- Writing Skills
- Project Management
- Training and coaching
- Refunds and exchanges
- Cashier supervision
- Supply restocking
- Outstanding Communication Skills
- Quality Control
- Quality Improvement
- Research and Analysis
- Blackboard Online Learning research and development
- Continuing Educational Guidance
Professionalaccomplishments
- Creation of the new student services retention department.
- Worked with the IT executives to implement the first live chat platform.
- Assisted in the creation of oversight and metrics for student services.
- Blackboard Online Learning platform renewal.
Timeline
Head Cashier
The Home Depot
03.2024 - Current
Retention Designation Completion Manager
The American College
01.2005 - 10.2013
Assistant Property Manager
Robert Wise & Company
05.2004 - 05.2005
Installation Supervisor
Caleco Coin Automated Laundry Company
07.2002 - 02.2003
Clerical Accounting Assistant
Cushman & Wakefield
06.2000 - 09.2000
Bachelor of Science - Project Management, Designation Completion, Risk Management
The American College
Bachelors of Science - Business Administration
Rosemont College
Bachelor of Science - Accounting
Rosemont College