Jennifer Davis
Columbus
Summary
Goal-Oriented Customer Service Professional with20+ Years of Expertise in Customer Satisfaction and Interpersonal Skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Freelance Courier
Door Dash, Postmates and Instacart
03.2018 - Current
- Consistent90% and above customer satisfaction and review
- Delivery of various items from various vendors and retailers
- Self-directed
- Strong organizational skills
- Excellent interpersonal skills and problem-solving abilities
- Clean driving record
Scheduling Operator/Office Float
Central Ohio Medicine, COPC
06.2015 - 03.2018
- Managed and monitored development of schedules for12 physicians
- Check patients in and out of office visits
- Take account payments as needed
- Post payments to patient accounts
- Medical records clerk
- Utilized problem solving skills and analytical thinking
Key Account Specialist/Customer Service
MXD Group
04.2014 - 04.2015
- Key contact/liaison between client and shipping company to ensure prompt and excellent service
- Utilizing communication skills through phone system and email for inquiries
- Employed creativity and problem solving skills
Patient Account Representative
Nationwide Children's Hospital
06.2011 - 04.2013
- Accounts receivable by online retrieval and review of insurance payment ledgers
- Payment posting to patient accounts
- Attention to detail
- Data entry skills
Administrative Assistant / Business Office Specialist
Dublin Surgical Center
09.2005 - 05.2010
- Patient registration
- Insurance verification
- Scheduling
- Accounts receivables
- Accounts payables
- Medical records management and filing
Store Manager
Dress Barn
03.2000 - 01.2004
- Responsible for the hiring, training and supervision for staff of12 employees
- Initiate sales
- Customer service
- Payroll processing
- Loss prevention
- Marketing/Outreach
Education
BA - Business
Columbus State Community College
Columbus, OH01.1993
Diploma - undefined
Northland High School
Columbus, OH01.1990
Skills
- CLERICAL (10 years)
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (8 years)
- RETAIL SALES (5 years)
- DETAIL ORIENTED (10 years)
- Microsoft Outlook
- Filing
- Typing
- Scheduling
- Epic
- Medical Scheduling
- Medical Office Experience
- Insurance Verification
- Medical Records
- HIPAA
- QuickBooks
- Computer Literacy
- Hospital Experience
- Medical Terminology
- Supervising experience
- Microsoft Office
- Courier
- Data Entry
- Time management
- Loss Prevention
- Sales
- English
- Payroll
- Accounts Receivable
- Management
- Phone Etiquette
- Office Management
- Records Management
- Accounts Payable
- Communication skills
- Windows
Certification
Driver's License
Assessments
- Customer Focus & Orientation — Highly Proficient
- September2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient
- May2021
- Customer service fit — Highly Proficient
- June2021
- Measures the traits that are important for success for customer service roles
- Basic attention to detail — Proficient
- August2021
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- QUALIFICATIONS / SKILLS
- Consistent in providing outstanding customer service
- Ability to maintain a high degree of professionalism
- Strong leadership traits with excellent verbal and written communication skills
- Proficient in Quick Books, Advantx, Epic, as well as general computer literacy
- Experienced in succeeding in both individual and team environment
- Detail oriented
- Driven by working under pressure
- Knowledgeable in various clerical positions within a medical office
- Active listening skills
- Positive Attitude
- Microsoft Office skills
- Complaint resolution
- Ability to prioritize multiple tasks
- Accountability, initiative and a high level of ownership
Timeline
Freelance Courier
Door Dash, Postmates and Instacart
03.2018 - Current
Scheduling Operator/Office Float
Central Ohio Medicine, COPC
06.2015 - 03.2018
Key Account Specialist/Customer Service
MXD Group
04.2014 - 04.2015
Patient Account Representative
Nationwide Children's Hospital
06.2011 - 04.2013
Administrative Assistant / Business Office Specialist
Dublin Surgical Center
09.2005 - 05.2010
Store Manager
Dress Barn
03.2000 - 01.2004
BA - Business
Columbus State Community College
Diploma - undefined
Northland High School
Driver's License
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