Hi, I’m
JENNIFER DAVIS
Simpsonville,SC
Summary
Experienced Front Desk Supervisor with a proven track record of effectively resolving a wide range of daily issues while maintaining a professional and efficient attitude. Adaptable to changing demands and quick to grasp new information, ensuring seamless transitions and optimal performance. Skilled leader and team manager, adept at motivating and guiding individuals towards achieving collective goals.
Overview
25
years of professional experience
Work History
Palmetto Family Medical Group
Front Desk Manager
12.2021 - Current
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve patient concerns and promote loyalty.
- Opened and closed location and monitored scheduling changes to uphold successful operations strategies and maximize business success.
- Run morning meeting to prepare staff for the day.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk maintenance of patient records.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding scheduling, payment information and insurance inquires.
- Reported payroll hours to Office Manager.
- Entered patient billing and printed all invoicing for Insurance department.
- Scheduled all patient visits, re-evaluations, functional tests, and x-rays, and reports.
Spartan Logistics
Shipping Clerk
06.2021 - 12.2021
Job overview
- Packed, audited, and labeled materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Processed required paperwork to expedite handling of shipped goods.
- Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
SC Tel-Con Inc.
Executive Assistant
01.2000 - 05.2014
Job overview
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Created and submitted client invoicing and maintained files.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
International Association of Wellness Professionals
01.2025
Hillcrest High SchoolSimpsonville, SC
Diploma
01.1992
Skills
- Detail-Oriented
- Time Management
- Team building and supervision
- Reception expertise
- Accountability
- Reliability
- Problem Solving
- Administrative skills
- Customer service expertise
- Listening skills
- Computer scheduling systems
- File management
Timeline
Front Desk Manager
Palmetto Family Medical Group
12.2021 - Current
Shipping Clerk
Spartan Logistics
06.2021 - 12.2021
Executive Assistant
SC Tel-Con Inc.
01.2000 - 05.2014
Hillcrest High School
Diploma
International Association of Wellness Professionals
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