Jennifer Davis Reeves
Franklinton,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Assistant Manager Bartender Server
Yoyo's Bar & Grill
05.2015 - Current
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Obtained cash bank and stocked service bar to prepare for operation.
Government Travel Agent
Omega World Travel Inc.
07.2005 - 06.2006
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Generated travel-related reports for clients to facilitate decision-making.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction throughout the process.
- Followed up with customers to increase customer service with travel plans.
Customer Service Representative
General Dynamics
03.2005 - 06.2005
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved complaints to satisfy customers and encourage future transactions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Resolved problems, improved operations and provided exceptional service.
USPS Customer Service Rep
Convergys
02.2004 - 03.2005
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Ecommerce
05.2003 - 02.2004
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained up-to-date knowledge of product and service changes.
Sales Agent
Ecommerce
01.2003 - 05.2003
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Streamlined internal processes by implementing efficient organizational systems for tracking client information and sales progress reports.
- Recorded accurate and efficient records in customer database.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Telemarketer
Protocol Professionals
01.2002 - 01.2003
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Documented details of calls and customer interactions.
Technical Support Representative Gateway Computers
Service Zone
03.2001 - 01.2002
- Assisted with updating technical support best practices for use by team.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Education
No Degree - Business Management
Delgado Community College
New Orleans, LA12.2025
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2001
Skills
- Multi-line phone talent
- LiveChat Messaging
- Data Collection
- Account Management
- Microsoft Office Suite
- Delivery Scheduling
- Call Center Operations
- Customer Service
- Documentation
- Call Management
- 35 wpm Typing Speed
- Call center experience
- Calm and Professional Under Pressure
- Microsoft PowerPoint
- Customer Account Management
- Reading Comprehension
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Assistant Manager Bartender Server
Yoyo's Bar & Grill
05.2015 - Current
Government Travel Agent
Omega World Travel Inc.
07.2005 - 06.2006
Customer Service Representative
General Dynamics
03.2005 - 06.2005
USPS Customer Service Rep
Convergys
02.2004 - 03.2005
Customer Service Representative
Ecommerce
05.2003 - 02.2004
Sales Agent
Ecommerce
01.2003 - 05.2003
Telemarketer
Protocol Professionals
01.2002 - 01.2003
Technical Support Representative Gateway Computers
Service Zone
03.2001 - 01.2002
No Degree - Business Management
Delgado Community College
High School Diploma -
Bogalusa High School
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