Jennifer Dawkins
Pittsburg,TX
Summary
Adept at strategic planning and problem-solving, I significantly enhanced client satisfaction and operational efficiency at K&R Management Services. With a keen eye for detail and a strong foundation in MS Office, my leadership fostered team development and strengthened client relationships, driving notable business growth.
Resourceful, responsible and proficient in procuring materials necessary for operations. Performs detailed cost analyses and negotiates with vendors using skilled problem-solving abilities. Experienced evaluator of supplier performance and maintains constant awareness of inventory levels.
Overview
15
15
years of professional experience
Work History
Senior GSA Consultant
K&R Management Services
04.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Library Technical Assistant
Surry Community College
12.2018 - 12.2021
- Managed circulation desk operations, providing exceptional customer service while accurately processing checkouts and returns.
- Increased patron access to resources by maintaining up-to-date knowledge of current technologies used in libraries.
- Maintained strong relationships with vendors, negotiating pricing and contract terms for acquisitions of materials and equipment.
- Enhanced library user experience by providing efficient technical assistance and support in various library operations.
- Promoted digital literacy among patrons through conducting workshops and one-on-one technology training sessions.
- Participated in professional development opportunities, staying current with best practices and emerging trends in library science.
- Conducted regular inventory audits, identifying missing or damaged items for replacement or repair.
- Collaborated with librarians to implement collection management strategies, improving organization and accessibility of materials.
- Managed scheduling of meeting rooms and study spaces within the library facility according to established guidelines.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Processed library card applications and maintained patron records with accurate contact information.
- Collected fees, fines and donations for balanced library finances.
- Catalogued and sorted books and library materials.
Legal Assistant/SCRA Compliance Auditor
Brock and Scott
12.2013 - 09.2018
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Worked directly with the Compliance and SCRA departments to ensure the accuracy of all processes
- Strengthened company’s business by leading initiation and implementation of the SCRA auditing department
- Implemented innovative programs to increase employee proficiency and reduce errors
- Trained, coached, and mentored staff to ensure smooth adoption of auditing programs
- Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
Home Care CNA
Bayada Adult Nursing
01.2010 - 12.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma -
Valley Regional High School
Deep River, CT06-1992
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Strategic planning
- Analytical thinking
- Issue resolution
- Client rapport
- Quality assurance
- Work Planning and Prioritization
- Multitasking Abilities
Timeline
Senior GSA Consultant
K&R Management Services
04.2021 - Current
Library Technical Assistant
Surry Community College
12.2018 - 12.2021
Legal Assistant/SCRA Compliance Auditor
Brock and Scott
12.2013 - 09.2018
Home Care CNA
Bayada Adult Nursing
01.2010 - 12.2013
High School Diploma -
Valley Regional High School