Jennifer Dawson

• Check guest in upon arrival, make reservations for guest over phone or through email, answer phones and respond to guests needs.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Collaborated with housekeeping staff to ensure rooms were prepared and available on time.

• Started in the kitchen preparing breakfast for the guest.
• Maintaining clean and safe work stations in accordance with the Health Department
• Cleaning the rooms included wiping everything down, stripping and remaking beds, cleaning bathrooms, and vacuuming
• Processed the over night audit
• Conducted interviews for possible position fulfillment
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

• Implemented research-based teaching methods within the classroom to optimize cognitive development for each child.
• Integrated multicultural content into daily lessons to promote diversity awareness among young learners.
• Supported children''s social-emotional development by implementing lessons on empathy, friendship, and problemsolving.
• Increased parent satisfaction by maintaining open communication and providing regular progress updates.
• Participated in ongoing professional development opportunities to stay up-to-date with current trends in early childhood education.
• Enhanced learning experiences by incorporating hands-on activities and sensory play into daily curriculum.

• Cashed out video gaming tickets
• Had to count and be responsible for $10,000 plus.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
• Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.

• Handled all store duties of 2 locations, hiring and firing, scheduling, inventory, orders, register, grill, lottery machines, video lottery.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed and implemented successful staff incentive programs to motivate employees.

• Traveled to different stores when they needed someone.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Applied security, safety, and loss prevention strategies during shifts.