JENNIFER DAWSON
Azle,TX
Summary
Healthcare customer service Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Medical Assistant
Creative Solutions LLC
01.2010 - 01.2025
- Palliative care and assisting in ADLs
- Documentation, medical terminology, Administrative skills
- Extreme attention to detail, rules HIPPA and state regulations
- Infection control
- Customer service
- Reception
- Scheduling
- Staffing
- Insurance verification
- Blood draws, injections
- Data entry
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Veterinarian Assistant
Banfield Pet Hospital
01.2017 - 01.2021
- Receptionist, scheduling, insurance verification
- Medical referrals, documentation
- Assisted in patient exams, labs, pull samples
- Venipuncture, various medical procedures
- Patient communications and treatment plans
- Managed team productions and labor
- Lead team meetings with daily goals and itinerary
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
Call Center Representative
DSS Research
12.2017 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Csr/stocker
Walmart
05.2014 - 11.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Demonstrated flexibility in scheduling availability, adjusting as required to meet fluctuating demands of the retail environment.
Education
Graduate Certificate - Electronic Health Records
Coursa
Fort Worth, TX03-2025
Payroll Specialist -
ADP
Fort Worth, TX01.2025
Medical Assistant - MA
Westwood College
Fort Worth, TX01.2009
Skills
- Clerical support services
- Strong written communication
- Strategic issue analysis
- Prioritization and scheduling
- Payroll processing expertise
- Employee management functions
- Microsoft, Excell, PowerPoint, QuickBooks
- Healthcare administrative assistant
- Electronic medical records
- Hands-on patient support
- Expertise in HIPAA compliance
- Proficient in medical terminology
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
- CPP - Certified Payroll Professional
- HR certicicate
Language
English
Timeline
Call Center Representative
DSS Research
12.2017 - 06.2020
Veterinarian Assistant
Banfield Pet Hospital
01.2017 - 01.2021
Csr/stocker
Walmart
05.2014 - 11.2017
Certified Nursing Assistant/Medical Assistant
Creative Solutions LLC
01.2010 - 01.2025
Graduate Certificate - Electronic Health Records
Coursa
Payroll Specialist -
ADP
Medical Assistant - MA
Westwood College
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