- Knitting and Crocheting
- Gardening
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Growing herbs, vegetables, or fruits in home gardens
Jennifer Dawson
Salem,VA
Summary
An integral part of this job is to know what information is needed and route the general calls to the appropriate department. I'm proficient in customer service and also enjoy the challenge of meeting a variety of customer needs. Some the needs that require attention are education of the product (such as checking and savings account, online banking, etc.), and financial planning . I also use data entry, Microsoft word and excel. with proficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Escalations Represenative
Wells Fargo
04.2018 - 11.2025
- Managed customer inquiries and resolved issues to enhance client satisfaction and retention.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Managed customer accounts, providing updates and facilitating changes as needed.
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Worked with a special project team capturing immigration documents and answering any questions to be able to retain the clients accounts with the company
- Asked to help with another special project closing customer Time accounts (cd's) and moving their money to the appropriate account
Assistant Manager
Walmart
01.2010 - 03.2018
- Supervised daily operations to ensure compliance with corporate policies and standards.
- Trained and mentored team members to enhance productivity and service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Coordinated scheduling and staffing to align with peak business demands.
- Led initiatives to improve customer satisfaction through effective resolution of issues.
- Streamlined processes to enhance operational efficiency across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Science - Paramedic
National College
Salem Va05-2010
Skills
- Customer support
- Goal-oriented mindset
- Technical troubleshooting
- Systems and software knowledgeable
- [Product or service] expertise
- Problem-solving ability
- Professionalism
- Time management abilities
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Time management
- Problem-solving
- Conflict resolution
- Active listening
- Relationship building
Certification
Virginia certified Emergency Medical Technician -Not updated
Emergency Vehicle Operations course- not updated
American Heart Association CPR not current
Interests
Timeline
Escalations Represenative
Wells Fargo
04.2018 - 11.2025
Assistant Manager
Walmart
01.2010 - 03.2018
Associate of Science - Paramedic
National College