Jennifer Deal
MISSION VIEJO,CA
Summary
Professional and knowledgeable office assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
45
45
years of professional experience
Work History
Office Assistant Specialist
Glendale Rotary Offset Printing Corp
06.1980 - 11.2025
- Developed correspondence letters, memos, and emails.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Collaborated with various departments to complete assigned tasks.
- Accounts Receivables / Accounts Payables
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Customer Service
Ginette Deal Intieriors
01.1989 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Education
High School Diploma -
Holy Family High School
Glendale, CA06.1982
Skills
- Spreadsheet Creation
- Dedicated Team Player
- Administrative Support
- Filing
- Customer Relationship Management
- Clerical Support
- Greeting Visitors
- Payment Processing
- Accounts Payable and Accounts Receivable
- Office Organization
- Self Starter
- Serve Customer Needs
- Event and Activity Planning
- Social Media and Promotions
- Excel Spreadsheets
Timeline
Customer Service
Ginette Deal Intieriors
01.1989 - 01.2025
Office Assistant Specialist
Glendale Rotary Offset Printing Corp
06.1980 - 11.2025
High School Diploma -
Holy Family High School
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