Jennifer Dean
INGLESIDE,IL
Summary
Hardworking job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Floral Clerk
Jewels Osco
04.2023 - 05.2024
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
- Set up and broke down holiday and seasonal displays.
- Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
- Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
- Assisted with monthly inventory counts.
- Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
- Educated clients on seasonal availability of various blooms, promoting alternative options when desired flowers were unavailable due to external factors.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Nurtured flowers to maintain quality and promote longevity.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Associate/Cashier Helper
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2020 - 10.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers warmly upon entering the store, creating a welcoming atmosphere conducive to repeat business.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Kept work area clean, organized, and well-stocked with necessary supplies for smooth daily operations.
- Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Implemented loss prevention strategies by vigilantly monitoring the sales floor and reporting suspicious activity.
- Helped maintain an orderly flow of customers through checkout lanes to minimize wait times.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
Server/To Go/Hostess Team Member
Buffalo Wild Wings
07.2018 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Delivered pick-up and curbside orders to guests.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
04.2012 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Kemper Military School And College
Boonville, MO06.1998
Skills
- Safe handling practices
- Plant care
- Facility Cleaning
- Customer Service-Oriented
- Attention to Detail
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Flexible Hours
- Payment Processing
Timeline
Floral Clerk
Jewels Osco
04.2023 - 05.2024
Associate/Cashier Helper
Goodwill Industries Of Southeastern Wisconsin Inc.
01.2020 - 10.2020
Server/To Go/Hostess Team Member
Buffalo Wild Wings
07.2018 - 09.2019
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
04.2012 - 12.2017
High School Diploma -
Kemper Military School And College