Jennifer Dean
Inver Grove Heights,MN
Summary
Accomplished and energetic professional postpartum doula with a solid history of achievement in customer care. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include calendar control, great team work, client delight. Compassionate professional with a focus on maternal and newborn care. Known for high productivity and efficiency in fast-paced environments, ensuring both mother and child receive the best possible care. Skilled in prenatal education, lactation, and postpartum care. Excel at communication, empathy, and critical thinking to provide exceptional service to families during one of the most significant times of their lives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Postpartum Doula
Better Beginnings Birth Postpartum Care
Maplewood, MN
09.2022 - Current
- Provided resources to families regarding postpartum depression, infant feeding choices, parenting classes.
- Developed trusting relationships with clients by providing consistent support throughout pregnancy journey.
- Collaborated with other doulas in order to provide best possible care for clients.
- Assisted with breastfeeding initiation when needed.
- Provided referrals for additional services such as lactation consultants or mental health professionals if needed.
- Researched local services available to meet the needs of each particular family.
- Advised mothers on proper nutrition before and after pregnancy.
- Demonstrated best angles and positioning to support and enable women to successfully breastfeed babies.
- Enhanced newborn outcomes and promoted bonding by teaching new mothers how to breastfeed and care for infants.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Bartender/Waitress Trainer
Drkulas Bar Grill
Inver Grove Hts, MN
07.2020 - 12.2022
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Collected and organized daily till totals and tips.
- Greeted frequent visitors by name and explained new promotions.
- Balanced daily registers and generated sales reports for management.
Lending Consultant
Bank of America Financial Center
West Saint Paul, MN
02.2018 - 02.2020
- Scheduling meetings with clients and talking to them about mortgages and bank needs
- Working with my team to uncover needs of clients
- Calendar control and pipeline review to ensure that files are meeting deadlines
- Keeping track of expirations so that documents don't run out during file reviews
- Make sure that all documentation's needed comply with compliance and are being obtained, scanned and put in the appropriate fields in the file
- Move the file along in proper time line and keep communication open through out file
- Handle time sensitive manners in a respectful way
- Keep calendar for me and my team
- Upfront 1003 and file review
- Closing gifts, thank you and follow up letters to clients and customers
- Scan, upload and file items in appropriate cabinets and folders for the rest of team
- Liaison with processing team to obtain documentation's
Processor II
Bremer Service Center
Inver Grove Heights, MN
12.2016 - 07.2017
- Guidance and continual support to LO/LOA during entire file process
- Manage deadlines and expiration dates
- Provide excellent communication to LO/LOA, underwriters, closers, and clients
- Provide accurate information to deliver timely closings
- Close field on time
- Handle meetings with clients and LO/LOA
- File documents and client documentation in proper field and files
- Main liaison between LO/LOA and team for the client
Loan Originator Assistant
Flagstaff
Woodbury, MN
09.2013 - 11.2016
- Calendar control and pipeline review to ensure that files are meeting expectations and closings on time
- The main contact with files between LO/LOA and underwriters, closers, agents, mortgage insurance underwriters
- Keeping track of expirations so that the LO/LOA know when items are needed and documentation is needed to be undated
- Make sure documentation needed with regulations and is scanned, uploaded and put into the correct files
- Setting appointments with clients and team
- Calling clients and setting expectations on times and closings
- Be the main contact in the office for clients and customers
- Closing gifts, thank you and follow up letters
Admin assistance
Olsen Thielen & Co., Ltd
Saint Paul, MN
08.1994
- Greeting visitors, VIP'S, vendors, clients, interview candidates and direct those to the appropriate locations for their needs
- Coordinate domestic travel arrangements, including booking airfare, hotels, and transportation
- Planned/ coordinates logistics/ material for board meetings, staff events and event planning
- Assisted with event planning and details for staff to be on time and consistently organized for events
- Review audit employee expense report
- Keeping documentation in correct files for staff to assist in their business day to day
- Keeping board rooms clean and up to date with proper paper, pens and items needed for meetings
- Preparing meetings with food and drinks for clients
- Ordering items needed for meetings, including meals, drinks, gifts
- Sending letters out to clients
- Calling clients for reminders of upcoming meetings, or reschedules due to unexpected delays
- Keeping organized board rooms and meeting rooms, cleaning then for our clients
- Keeping office clean
Education
Associate of Arts - Dance Teacher
Kentucky college of Dance
Louisville, KY08.1994
Skills
- Able to work under pressure
- Keep a constant smile
- Driven
- Excellent communication
- Detail-oriented
- Focused
- Friendly and professional
- Organized
- Loves teamwork
- Physical comfort
- Sibling preparation
- Babywearing education
- Decision-making support
- Breastfeeding assistance
- Holistic care
- Partner support
- Twins and multiples
- Lactation support
- Infant massage
- Newborn care
- Postpartum care
Certification
- Postpartum Doula PCD (DONA)
- Lactation (CLC) working on now 2025
Affiliations
- Mental Health-meeting the needs of prenatal families class
- Birth Trauma, PTSD and its effects on moms and families class
- The science of breast sleeping with Doctor James KcKenna class
- Common infant digestive & health concerns and useful support class
- Thriving after a C-section & returning to physical activity class
- torticollis & reflux and colic class
- supporting our clients who are pumping class
- from NICU to home: preparing parents for the journey ahead class
- addressing complex sleep problems while optimizing breast feeding class
Timeline
Postpartum Doula
Better Beginnings Birth Postpartum Care
09.2022 - Current
Bartender/Waitress Trainer
Drkulas Bar Grill
07.2020 - 12.2022
Lending Consultant
Bank of America Financial Center
02.2018 - 02.2020
Processor II
Bremer Service Center
12.2016 - 07.2017
Loan Originator Assistant
Flagstaff
09.2013 - 11.2016
Admin assistance
Olsen Thielen & Co., Ltd
08.1994
- Postpartum Doula PCD (DONA)
- Lactation (CLC) working on now 2025
Associate of Arts - Dance Teacher
Kentucky college of Dance
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