Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Dear

Ocean Springs,MS

Summary

Proven track record in enhancing customer satisfaction and streamlining invoice processing, notably at Delta Southern Railroad. Expert in relationship management and financial accuracy, achieving a 100% pass rate in state audits. Skilled in hospitality service and accounts payable, demonstrating a strong work ethic and exceptional customer service.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Server

Ihop-3160
08.2015 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Accounts Payable Clerk

Delta Southern Railroad
07.2011 - 04.2013
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
  • Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.

Accounts Payables

Richland Manor Nursing Home
10.1999 - 07.2008
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
  • Maintained compliance with internal controls and external regulations related to accounts payable processes.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
  • Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
  • Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
  • Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
  • Managed invoices for new materials and parts.
  • Supported accounting team during annual budgeting process by providing detailed analysis of historical expenditure data.
  • Passed 7 state audits on a row from 2000-2007

Education

General Studies - Gemeral

Delhi High School
Delhi, LA
05.1996

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Food safety practices
  • Table Bussing
  • Suggestive Selling
  • Guest Relations Management
  • Point of sale operation
  • Relationship Management

Certification

ServeSafe Certified

Timeline

Server

Ihop-3160
08.2015 - 06.2024

Accounts Payable Clerk

Delta Southern Railroad
07.2011 - 04.2013

Accounts Payables

Richland Manor Nursing Home
10.1999 - 07.2008

General Studies - Gemeral

Delhi High School

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Jennifer Dear