Hi, I’m
Jennifer Decker
Panama City,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
years of professional experience
1
Certificate
Work History
Hilton Grand Vacations
Assistant Director Food & Beverage
03.2022 - Current
Job overview
- Led a team of 46 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, quality control, and customer service & satisfaction
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Consistently received positive feedback from guests on satisfaction surveys with an average rating of 92%
- Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
- Worked diligently with planners, coordinators, & culinary team to meet expectations and continued repeat event business
- Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control
- Pioneered the implementation of a new POS system, resulting in improved accuracy and efficiency in order processing
Bay Point Sheraton Gulf & Spa
Banquet - Food & Beverage Manager
09.2019 - 03.2022
Job overview
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution
- Resolved customer complaints involving food or beverage quality and service
- Maintained highest standards for beverage quality and service
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication
- Built a Team of 32 On-call servers to lower overall employee cost to business
- Built & Maintained relationships for ongoing business relationships for reoccurring event bookings & Referrals
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
Angelo's Steak Pit
Server
05.2019 - 10.2021
Job overview
- Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
- Possessed excellent time management skills in order to prioritize tasks effectively during peak hours
- Served as a team player by assisting coworkers during busy periods or when needed
- Managed cash transactions accurately and efficiently using POS system
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Scratch Biscuit Kitchen St Joe Hospitality
FOH Lead
11.2020 - 04.2021
Job overview
- Worked closely with front-of-house staff of 12 to ensure seamless communication between kitchen and sales teams in order to maximize efficiency
- Reduced waste by implementing portion control measures during ingredient preparation stages
- Implemented time management strategies to consistently meet deadlines for daily production goals
- Led team meetings focused on continuous improvement of product quality and overall bakery operations
- Received positive feedback from customers regarding taste, texture, presentation of baked goods
400 N. Medical Pulmonology & Cardiology
Lead Medical Assistant & Surgery Scheduler
04.2018 - 03.2019
Job overview
- Accurately documented patient medical histories, symptoms, and vital signs in electronic health records (EPIC) system
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
- Collaborated with physicians to accurately document diagnoses, treatment plans, prescriptions, and follow-up instructions in the EHR system
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
- Managed multiple priorities effectively in a fast-paced environment while maintaining attention to detail
- Coordinated with facilities to set up surgeries for 3 Pulmonary & Cardiologist Surgeons.
- Answered phone calls and messages for 6-physicians in Multi health medical facility, scheduling appointments, and handling patient inquiries.
NP Soap Co & Hometown Primitives
Owner and Operator
10.2010 - 02.2019
Job overview
- Developed and implemented strategic business plans to drive growth and increase profitability
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Utilized social media platforms to expand brand awareness and engage with target audience.
- Maintained high levels of customer satisfaction through exceptional service delivery
- Managed 6 retail sellers keeping inventory, sales payment and orders.
Education
Brown Mackie CollegeMichigan City, Indiana
Associate Degree in Applied Science from Medical Assisting
08.2003
Skills
- Proven Leadership & Hospitality Skills
- Effective Restaurant Hospitality & Bar Management
- Event Coordination & Banquet Experience
- Payroll Compliance Knowledge
- Cash handling
- Retail management
- Recruitment and hiring
- Operations management
Certification
- Associates Degree in Applied Science, 09/01/05
- ServSafe
- Driver's License
- Food Handler Certification
- Food Safety Certification
Timeline
Assistant Director Food & Beverage
Hilton Grand Vacations
03.2022 - Current
FOH Lead
Scratch Biscuit Kitchen St Joe Hospitality
11.2020 - 04.2021
Banquet - Food & Beverage Manager
Bay Point Sheraton Gulf & Spa
09.2019 - 03.2022
Server
Angelo's Steak Pit
05.2019 - 10.2021
Lead Medical Assistant & Surgery Scheduler
400 N. Medical Pulmonology & Cardiology
04.2018 - 03.2019
Owner and Operator
NP Soap Co & Hometown Primitives
10.2010 - 02.2019
- Associates Degree in Applied Science, 09/01/05
- ServSafe
- Driver's License
- Food Handler Certification
- Food Safety Certification
Brown Mackie College
Associate Degree in Applied Science from Medical Assisting
Personal Information
Work Permit: Authorized to work in the US for any employer
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