Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer DeFrancesco

Waterloo,NY

Summary

Dynamic professional with a proven track record in branch operations and cash handling proficiency, demonstrated at Generations Bank. Excelled in enhancing customer satisfaction through personalized banking solutions and fostering positive work environments at Liz Claiborne Inc. Skilled in Electronic Funds Transfer and adept at assessing customer needs, driving financial accuracy and building lasting relationships.

Overview

29
29
years of professional experience

Work History

Universal Banker

Generations Bank
02.2018 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Sales Associate

Under Armour
08.2014 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Manager

Liz Claiborne Inc.
08.1995 - 08.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Travel And Tourism

Finger Lakes Community College
Canandaigua, NY

High School Diploma -

Waterloo High School
Waterloo, NY
06.1992

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic Funds Transfer
  • Customer Needs Assessment

Timeline

Universal Banker

Generations Bank
02.2018 - Current

Sales Associate

Under Armour
08.2014 - 02.2018

Assistant Manager

Liz Claiborne Inc.
08.1995 - 08.2005

Travel And Tourism

Finger Lakes Community College

High School Diploma -

Waterloo High School

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Jennifer DeFrancesco